Job Description

Job DetailsJob Location: Clearance Center - 7940 S Valley View Blvd - Las Vegas, NV 89139Salary Range: $15.00ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, And Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of our individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving, can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATION
Position Summary
The Customer Service Supervisor – Clearance Center provides leadership for the Clearance Center back of the house. Works in all areas of the clearance center store under the supervision of the Store Manager – Clearance Center.  The Customer Service Supervisor – Clearance Center works in conjunction with the Store Manager – Clearance Center to maximize production, sales, and customer service.  The position will be expected to manage and develop staff.
Responsibilities
Maximizes sales performance through proper merchandise rotation needed to meet goals, display, signage, and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
Eighty percent of responsibilities are working in the Clearance Center sales area.
Fills in for Customer Service Manager – Clearance Center. When Store Manager – Clearance Center is out, ensures that cash handling and open/close procedures are strictly adhered to.
Oversees the proper handling and processing of post-clearance center processed goods, salvage goods and waste.
Maximizes salvage and pulled goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing large items, glass and electronics for sale. Meet or exceed production goals on a consistent basis. Ensure that quality customer service is presented and provided by team members in a timely and courteous manner to all customers, donors, and other team members.
Directs, supervises, trains, and evaluates all team members within their center.  Works daily with the Production Leads – Clearance Center to ensure rotations are met and that the backroom team is working to exceed daily goals.
Maintains sales floor appearance, cleanliness and shopping environment including but not limited to: floor care, cash register, customer service areas, aisles, trash cans, lights, restrooms, glass showcase, window ledges and doors.
Maintains odor control, cash registers, doors and rest rooms are in proper working order.
Maintains appearance of building exterior and parking lot appearance, including but not limited to: windows, doors, sidewalks, parking lot lights, landscape, stray shopping carts, store entry and signage.
Ensures the clearance center floor plan matches the product mix.
Effectively communicates with the Forklift Lead all merchandise needs daily.
Work environments have short deadlines and regular instances of critical or unusual situations.
Ensures that store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store team members.
Ensures that Asset Protection matters are reported and investigated accurately and in a timely manner.
Ensures proper operation of security and safety systems including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, incident reports, fire extinguishers and cash handling procedures.
Ensures proper cash handling including enforcement of cash register procedures and submission of required fields.
Follows all safety policies, asset protection policies and team member policies, as outlined in the Team Member Guidebook, Asset Protection Handbook, and Safety Manual.
Trains and directs the activities of store personnel to provide an efficient and effective workforce. Maintains morale of work force.
Reports personnel information and outcomes accurately and in a timely manner.
Trains all staff reporting to them on any issues or policies and procedures needed.
Provides input for team member evaluations.
Processes team member status change actions accurately and in a timely manner.
Ensures proper adherence to policies and procedures by store staff.
Uses intervention skills recommended by Human Resources (HR) to effectively maintain discipline.
Ensures compliance with all Goodwill policies provided in the Team Member Guidebook, Goodwill Industries International standards, and safety and security regulations.
Adheres to all Goodwill manuals, handbooks, policies, and procedures.
Assists in any other projects or tasks as determined by management.
Core Competencies
Job Knowledge
Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols.
Dependability
Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent
attendance.  Accountable and can be relied upon during challenging and unexpected
situations.
Service Oriented
Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.
Teamwork
Works collaboratively and respectively with others and is sensitive to team member
engagement. Communicates openly seeking and providing support.  Shares knowledge,
provides assistance, and contributes well as a leader, facilitator, or participant. Accountable
to team.
Job Specific Competencies
Integrity and Trust
Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior.  Treats people with respect.  Maintains confidentiality and inspires trust of others.
Judgement
Innate ability to combine personal qualities with relevant knowledge and experiences to form opinions and reach conclusions.  Makes sound choices in the absence of clear-cut, relevant data or an obvious path.  Applies decisions considering goals, risks, constraints, resources, and scope of authority.
Problem Solving
Applies creative and analytical approach to identifying issues, understanding contributing factors and investigating core complications. Works to resolve complex situations independently or in groups.  Utilizes negotiation skills when necessary.  Delivers sustainable solutions. Implements and evaluates effectiveness.
Adaptability
Adjusts and responds appropriately to change and unexpected challenges. Flexible, open to new ideas and responsibilities. Understands the implications of new information.
QualificationsEducation, Experience and Requirements
Required
Must possess a working knowledge of retail and computer technology.
Must possess strong interpersonal skills through command of the English language in order to work with customers and team members.
Must exhibit a high level of integrity and business ethics.
Requires a high level of adaptability and flexibility.
Must be 18 years of age or older.
Must meet qualitative and quantitative performance standards as established by the company.
Must be fluent in English.
Must exhibit a high level of integrity and business ethics.
Requires a high level of adaptability and flexibility.
Preferred
BA/BS and/or minimum of 2 or more years of retail experience in supervisory role preferred.
Bilingual (English and Spanish) a plus.
Environmental Factors
Duties will be conducted at the Clearance Center, Central Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust, animal hair and sometimes humidity.
Physical Factors
Must be able to lift/carry up to 50 pounds.
Must be able to push/pull tables through the clearance center up to 100 pounds.