Malayan Flour Mills Berhad

CUSTOMER SERVICE SUPERVISOR-2369 LOT 10 BUKIT BINTANG,KL

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  1 day ago
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Job Description

Responsibilities:

  • Lead, coach, and supervise a team of Customer Service Assistants to deliver exceptional customer service and an outstanding shopping experience.
  • Monitor team performance and service standards, ensuring all customer enquiries, complaints, and service requests are handled professionally and promptly.
  • Conduct regular coaching, training, and performance reviews to develop team capabilities and service excellence.
  • Schedule manpower and allocate resources effectively to ensure adequate service coverage during peak and non-peak periods.
  • Manage customer engagement initiatives, including loyalty programme redemptions, gamification rewards, and other promotional activities.
  • Provide professional assistance and timely resolution to customer enquiries, complaints, returns, refunds, and exchanges.
  • Coordinate and deliver value-added services, including engraving, gift wrapping, and other customer experience offerings.
  • Build and maintain strong customer relationships to enhance customer satisfaction and retention.
  • Perform any other duties and responsibilities as assigned by the Company from time to time, in accordance with business needs and management discretion.

Education & Experience:

  • SKM or Diploma in Business Administration, Marketing, Hospitality, Customer Service, or a related discipline will be an advantage.
  • Minimum 3 years of experience in Customer Service or Customer Relationship Management, with at least 2 years in a supervisory or team leadership role.
  • Proven ability to lead, motivate, and develop a customer service team
  • Strong people management, coaching, conflict resolution, and stakeholder management skills
  • Experience in customer experience management, service quality monitoring, and performance reporting
Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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