Job Description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.


The Customer Service Domestic (Shipping) is responsible for managing customer communication, coordinating domestic shipment activities, and ensuring excellent service delivery to customers. This role requires a proactive individual who can effectively handle customer inquiries, resolve operational issues, and support smooth coordination between customers and internal teams in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and service requests in a timely and professional manner.
• Coordinate with internal departments, including Operations, Warehouse, Transportation, and Logistics teams, to ensure smooth domestic shipment execution.
• Monitor shipment status and proactively communicate updates, delays, and solutions to customers.
• Resolve customer issues, complaints, and service disruptions efficiently while maintaining high customer satisfaction.
• Ensure accuracy and completeness of shipment documentation and related records.
• Build and maintain strong relationships with customers to support long-term business growth and retention.
• Identify process improvement opportunities to enhance service quality and operational efficiency.
• Support performance monitoring and contribute to achieving service level agreements (SLAs) and key performance indicators (KPIs).
• Work effectively in a dynamic, fast-paced environment while managing multiple priorities.

Qualifications & Requirements

• Bachelor's Degree in any relevant field; Industrial Engineering is preferred.
• Minimum 1–2 years of experience in Customer Service within domestic logistics, transportation, distribution, or supply chain operations.
• Experience in logistics companies, trucking, warehousing, or freight forwarding industries is preferred.
• Strong customer service orientation with excellent communication and stakeholder management skills.
• Proven ability to work with a high level of drive, ownership, and urgency in a fast-paced environment.
• Strong problem-solving, coordination, and multitasking abilities.
• Proficient in Microsoft Office applications and customer service or logistics systems.
• Strong communication skills in Bahasa Indonesia.