Join our Service Desk team and help support Polish-speaking employees and vendors by handling their questions and requests.
Your responsibilities will include:
In this role, you will receive email and ticketing system queries from employees, and vendors in Polish language.
You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.
Your responsibility will be to document tickets and respond to inbound messages in a professional manner.
You can look forward to the cooperation with other teams and departments in Holcim EBS.
In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.
Your qualifications, experience and skills
University degree in Business, Economics, Administration, Procurement
Previous experience in related positions in the field of customer service / help desk
SAP knowledge is an advantage
English - upper intermediate (B2) and Polish - Upper intermediate (B2) is a must
Experience in MS Office tools & Google equivalents on advanced level
You are organized, structured and able to prioritize tasks
Ability to analyze and solve problems
Professional communication skills
You are customer oriented, results oriented with a responsible work attitude.
Compensation: €7,00 gross per hour. The final salary will be determined based on the same criteria for all candidates.
Benefits
Employee Referral Program
Supplementary Pension Fund
Working Anniversary Awards
Flexible Working Hours
Hybrid Contract
Sick Days
Mental Health Support
Multisport Card
Annual 5% Bonus
The bonus is paid once a year, linked to objectives as defined for a specific year. Usual goals contain thecompany financial objectives, customer feedback, health and safety objectives. The annual bonus is paid out in March for the previous year, proportionally calculated based on objectives performance and a number of months worked in Holcim European Business Services.
Holcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.
Holcim is the leading partner for sustainable construction, creating value across the built environment from infrastructure and industry to buildings.
We offer high-value end-to-end Building Materials and Building Solutions - from foundations and flooring to roofing and walling - powered by premium brands including ECOPlanet, ECOPact and ECOCycle®.
Our more than 45,000 talented Holcim employees in 45 attractive markets - across Europe, Latin America and Asia, Middle East & Africa - are driven by our purpose to build progress for people and the planet, with sustainability and innovation at the core of everything we do.
