Miele

Customer Service Specialist with German

Miele  •  Poznań, PL (Onsite)  •  6 hours ago
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Job Description

Responsibilities:

  • accepting and processing home appliance orders from our retail partners (B2B);
  • direct contact with our partners via mail and/or phone;
  • checking the ability to deliver, possibly offering alternative solutions and product advice;
  • creation of offers in coordination with the sales force;
  • clarifying and processing customer complaints (including subsequent creation of credit notes) in alignment with the relevant specialist departments;
  • capture home appliance returns based on defined policies;
  • delivering input to continuous improvement and potential enhancements of processes and solutions;

Requirements:

  • min. C1 level of German language and communicative level of English language;
  • relevant work experience (about 2 years) in a customer care area;
  • good MS-Office skills and already first experience and skills in SAP (nice to have);
  • team player able to work in cross cultural team;
  • proactive approach and improvement-focused attitude.
Miele

About Miele

Since being founded in 1899 Miele has followed its 'Immer Besser'​ brand promise.

As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.

Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.

Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Gütersloh, DE
Year Founded
1899
Website
miele.com
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