Job Description

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience, onsite, in Sofia, for a role as a Solutions Consultant with German and English.

Why this role is great for your professional and personal development:

• Live in Sofia and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

How your day-to-day in this role will look:

• Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain a full technical knowledge and troubleshooting skills
• Recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Logging of all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Provide support to customers, ensuring clear communication where required
• Show strong listening and comprehension skills to accurately understand consumer concerns
• Communicate clearly and professionally, both verbally and in writing, in line with brand tone
• Exhibit close attention to detail when documenting cases and following processes
• Be comfortable navigating multiple systems to research information and resolve cases efficiently
• Manage workload effectively while meeting quality, productivity, and compliance KPIs
• Adapt quickly to policy changes and new campaign launches

Requirements

What do you need to be successful at this job?

• Minimum C1 German
• Previous experience in customer service, consumer care, and contact center
• Experience handling complaints, escalations, or sensitive consumer cases is an advantage
• Good command of MS Office (Excel, Outlook)
• Good organizational skills
• A minimum typing speed of 20 wpm
• Excellent communication skills and the ability to remain calm in all situations
• Ability to work on own initiative and under pressure to achieve deadlines

Benefits

• Work in our office in Sofia
• Competitive remuneration scheme
• Standard working schedule
• Social package including: additional healthcare insurance, gift vouchers, sports card discounts
• To participate in company initiatives – charity activities, team building, sports events, internal competitions
• Opportunities for a long-term professional career
• Entitlement to company internal training and development according to global standards

Make it your Next Job Without Boundaries!

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Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World

Personal Touchpoint:

As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.

Making it Happen:

Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.