Job Description

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, and thats why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. On their behalf, we are currently looking for Customer Support Specialists with French language, who are willing to make the step to such an inhouse role and help the company grow further.

As a Customer Service Specialist you will provide top-tier support to customers. You will handle inquiries, resolve issues, and offer product assistance, ensuring a seamless customer experience. This role will involve communicating across various channels, such as phone, email, and chat, while collaborating with internal teams to address customer needs efficiently.

What youll do:

• Communicate via various channels with our European customers, providing information regarding our products and services.
• Navigate through various system platforms to address and solve customer requests.
• Maintain relationships with customers. Seek, collect and process customer feedback in order to minimize their satisfaction.
• Constantly develop your knowledge of the products and services offered.
• Support the liaising between clients and other departments in order to ensure prompt reply and higher satisfaction rates.
• Work on shifts as well as on weekends and holidays.

What you bring:

• Excellent command of a foreign language (French/ Italian/ Greek/ Spanish/ Portuguese or other)
• Very good command of English (as a secondary language)
• Strong communication and interpersonal skills.
• Willingness to learn and develop.
• Good multitasking, prioritization and organizational skills.
• Good attention to details.
• Ability to work in a team.
• A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence

Why you should join the company:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• Company Academy for upskilling and training
• Refer a-friend bonus as we know that working with friends is fun
• Individual training and development budget
• Teambuilding, social activities and networks on multi-national level

The company offers:



• Opportunities for career development within an inhouse role that gives you full visibility around the product lifecycle - R&D, Business Development, Customer Support, Finance, Management, HR, etc.
• Excellent compensation package
• 25 days annual paid leave (+1 day per year up to 30)
• Full Luxury package health insurance including dental care and optical glasses
• Meal vouchers of 160 BGN per month
• Onsite fitness, bowling, and relax areas (Varna) or fully covered Multisport card (Sofia)
• Free coffee, snacks and drinks at the office

If you meet the above-mentioned criteria, dont hesitate to apply!We welcome the opportunity to learn more about you!Please send your CV in English.Please note that only short-listed candidates will be contacted.License No.2826. We will treat your application with full confidentiality!