Job Description

Entity:

Customers & Products

Job Family Group:

Sales Group

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

About the role

Data Center cooling is a strategically important, fast-growing business area for Castrol!

With our sophisticated liquid cooling fluid technology, we strive to transform the industry by driving the adoption of liquid cooling as a pathway to balanced data center operation aligned with bp’s Net Zero ambitions.

US Customer Service Specialist – The US is the largest data center market in the world. As Castrol grows, literally millions of gallons of fluids will be delivered to hundreds of locations around the country. Ensuring successful deliveries will be a key aspect of customer service and business growth. The role will be responsible for working with US logistics and other internal functions to support order fulfillment.

In this role You will

• Maintain highly organized and precise documentation of the status of all orders, shipments, and deliveries.
• Connect with customers to capture and/or confirm delivery information including address, on-site delivery contact, and any non-standard delivery requirements such as “no loading dock” or “non-standard loading dock height”.
• Enter customer “ship to” records into Salesforce.
• Work closely with internal logistics to ensure delivery of accurate quantities and products.
• Liaison with customer and logistics to manage any delivery changes or problems.
• Work closely with Sales, Marketing, and other Thermal Management business stakeholders to support customer happiness as required.

What You will need to be successful

• Proven ability to maintain highly organized and detailed documentation.
• Ability to work evening shift (14:00-23:00)
• Strong communication skills.
• Customer service experience.
• Digital literacy and MS Office proficiency.
• Salesforce and SAP experience is required.
• Experience in logistics, supply chain management, or a related field is highly desirable.

At bp, we provide the following environment & benefits to you

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Business Acumen, Coaching, Commercial Acumen, Commercial performance, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Training, Customer Value Proposition, Digital Fluency, Internal alignment, Managing strategic partnerships, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Partner relationship management, Product Ownership, Sector

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.