Key Responsibilities:
Respond to customer policy inquiries via phone, email, and other communication channels.
Collect and process payments accurately and in compliance with agency standards.
Perform proactive outreach to policyholders for renewals, retention, and remarketing opportunities, with demonstrated ability to influence retention outcomes through quoting strategy and carrier selection.
Handle inbound and outbound calls with policyholders and insurance carriers to resolve issues, negotiate and coordinate across multiple carriers simultaneously, and provide updates.
Independently quote insurance policies across multiple carriers (approximately 15–20+) using rater systems and carrier portals, evaluate coverage options, and make informed placement decisions based on risk, pricing, and retention strategy.
Manage and retain accounts within an independent agency environment, including navigating multiple carrier appetites and underwriting considerations.
Assist with remarketing efforts to retain customers and improve satisfaction.
Complete administrative duties, including data entry, document management, and updating customer records in agency systems.
Collaborate with team members to meet service level agreements and retention goals.
Qualifications:
Insurance license (Property & Casualty) or willingness to obtain within a specified timeframe. Preference given to candidates with existing license.
Prior experience in customer service, with strong preference for candidates coming from an independent insurance agency environment handling multiple carriers.
Demonstrated proficiency using rater systems and managing high‑volume, multi‑carrier quoting workflows.
Strong communication skills (verbal and written) and ability to handle high-volume calls.
Proficiency in agency management systems (e.g., AMS360, Salesforce) and rater/quoting platforms used to manage and compare multiple carriers simultaneously.
Ability to multitask, prioritize, and work in a fast-paced environment.
Key Competencies:
Customer-focused mindset with strong problem-solving skills.
Strong insurance placement judgment, retention‑driven quoting skills, and comfort making coverage and carrier decisions with limited oversight.
Ability to operate effectively within an independent agency model that differs from captive environments
Attention to detail and accuracy in handling transactions.
Team-oriented with a proactive approach to achieving goals.
Our Insurance Agency helps real estate agents provide consumers with a seamless transaction experience. An independent provider of personal lines of insurance, the team works with national and regional insurance companies to design affordable coverage options and combination policies that meet a variety of budgets and lifestyles.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
Anywhere Real Estate Inc. (NYSE: HOUS) is moving the real estate industry to what's next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter joint ventures, supporting approximately 1.2 million home transactions in 2022. The diverse Anywhere brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®. Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 190,300 independent sales agents in the U.S. and approximately 140,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today's consumers. Recognized for twelve consecutive years as one of the World's Most Ethical Companies, Anywhere has also been designated a Great Place to Work five years in a row, honored on the Forbes list of World's Best Employers three years in a row, named one of America's Most Innovative Companies 2023 by Fortune, and most recently, featured on the inaugural TIME World's Best Companies list.
