Job Description

Responsibilities:

• Supporting PayU B2B and B2C customers via phone, email, live chat in a shift & weekends system,
• Managing customer databases in the operating system,
• Verification and identification of contacting customers and substantive recognition of the reported problem,
• Recording and forwarding requests to other operational departments,
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Qualifications:

• Minimum six months of experience in Customer Support or other customer-oriented role.
• Education - minimum secondary education.
• Very good knowledge of Polish and English language both in speech and writing.
• Ability to formulate thoughts clearly in written form.
• Good working knowledge of the Office package (Word, Excel, Power Point).
• Strong team player with collaborative mindset.
• Professional demeanor and high personal integrity.
• Able to represent and enhance the company’s image.
• Empathetic, patient, and customer-focused approach.

What we offer:

• Work in an international organization operating in a rapidly changing industry,
• Quarterly bonus,
• Full-time employment under a contract of employment,
• Benefits ability to develop one’s own package in MyBenefit system,
• Series of training,
• Friendly work atmosphere in a young cooperation-driven team,
• Ability to work in a hybrid model after probation period.