By joining AJW Group, you will become part of a world-leading independent specialist in the supply, exchange, maintenance, repair, and lease of commercial and business aircraft spare parts. Working within the Power By The Hour team you will be responsible for a range of key operational processes. These processes include core recovery, invoicing, contact
management and closure of third-party exchanges. The key focus is on supporting operations through efficient use of components which is a vital component in making AJW globally competitive and profitable. This position is vital to the achievement of company objectives to improve stock availability and support sales. The holder of the position will be
required to take responsibility for a variety of processes and to work, with support, toward identifying any opportunities to make those processes more efficient to administer.
This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. Ideally, we’re looking for candidates with experience in the aviation supply chain — particularly in PBH programs or component support.
What you will be doing
Managing the core return process for PBH to meet KPI’s
Check contact manager daily and process PBH cores
Deal with any resulting queries regarding trace, damage, warranty etc
Escalate query cores to resolve ASAP and close within a timely manner, escalating to account manager/PBH where necessary
Our person specification below is by no means exhaustive, and we would like to hear from you if you are interested in the role or in joining AJW Group, despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply, please direct your request for a pre-application call to people@ajw-group.com
Collaboration is at the heart of everything you do, you'll be a key team player working closely with direct colleagues and other departments within the organisation
Experience in aviation supply chain, PBH programs, or component support (preferred)
You'll be attentive to detail, ensuring that our customers receive the right information the first time
Self-motivated and able to work within a fast-paced environment
You'll enjoy solving problems, sometimes ones that require input from team members
Proven ability to solve problems promptly and effectively, generally customer related
You'll have gained experience through a customer-facing role where you'll have demonstrated negotiation skills
Confident communication skills
It would be great if you have industry experience as well as having worked on Quantum, although this isn't a necessity
At AJW, we’re more than just a business—we’re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you’ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here’s what we offer:
A team fun budget to bring colleagues together.
Free access to LinkedIn Learning to support your development.
Opportunities to take part in charity events, volunteering, and community projects
A modern office
A discretionary bonus
We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we’re committed to finding the right balance for our team.
Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’S and will not be responsible for any fees related to unsolicited CVs.
AJW Group is a world-leading independent component parts, repair and supply-chain solutions provider, transforming efficiency in commercial, business, and defence aviation.
The company has established mutually beneficial, trusted partnerships to transform aviation efficiency, utilising its extensive vendor supply chain to lead the industry, increasing efficiency and customer value.
A key part of AJW Group is AJW Technique (AJWT), a 220,000 sq. ft. state-of-the-art component MRO facility based in Montreal, Canada. An additional MRO hub, AJWT Europe, opened in October 2021.
Core service areas include: part sales and support, contracted component support, component MRO, supply-chain solutions, asset management, engine services, aircraft interiors, battery repair and overhaul, and leasing of aircraft spare parts and engines.
AJW has operational hubs and local offices across Africa, Asia Pacific, China, CIS, Europe, Latin America, Middle East, and North America.
AJW Group offers 24/7/365 support and operates an outstanding Aircraft On Ground (AOG) service.
