Job Description

Customer Service Specialist – part-time – fixed term

Position Description

• Shift work – 24/7 (will include weekends and public holidays)
• Fixed term contract 40 hours/fortnight
• Starting October 2026 to April 2027
• Picton Terminal

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we'd love to welcome you aboard.

He whakamārama mo te tūranga mahi | About the role:

Hours of work will be 9.30 am to 2.30 pm, seven days on, seven day off (will include weekends and public holidays)

We have great summer opportunities for motivated Customer Service Specialists to join our team on a part-time, fixed-term basis, looking after our Interislander and Scenic Train passengers and their luggage.

You will also:

• Coordinate passengers and their bookings
• Assist with ticketing and check-in services for both passengers, their vehicles and commercial vehicles
• Ensure passenger’s luggage is well looked after and properly labelled
• Provide general travel advice and information to our passengers

We are looking for people with exceptional customer service skills and a can-do attitude who are passionate about the service they deliver.

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

To be successful in this role, you must:

• Be able to think on your feet in a fast-paced environment
• Have a strong customer focus with the ability to relate to people at all levels
• Have a sense of urgency and work with speed and accuracy
• Be a great problem solver
• Maintain your composure and help keep passengers calm in high stress situations
• Have impeccable attention to detail and a talent for multi-tasking
• Have exemplary communication and interpersonal skills
• Have a moderate level of physical fitness as lifting of passenger's luggage is required

Nōu te rourou | What's in it for you:

• Part-time gives you work/life balance – a chance to earn and still enjoy the summer weather
• Great experience to add to your CV
• Fantastic penal rates (double time on Sun, time and a half on Sat, and time and a quarter for weekday night shifts)

Kua rite, kia rite | Ready to Make a Difference?

Applications close: 27 September 2026

Please note we will be shortlisting and interviewing as we advertise, so be in quick with your application! We may close advertising early!