Job Description

CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end-to-end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

✨ Position Summary

As a Customer Service Specialist, Order Management (EM Region), you will serve as a key expert within our EMEA Customer Service organization.

You will manage complex order‑to‑cash activities, represent the CS function in cross‑functional initiatives, and act as the first line of support for system, process, and SAP‑related topics.Your role ensures flawless order execution, drives process excellence, and strengthens collaboration between Customer Service, Sales, IT, Supply Chain and OPEX.

Responsibilities

🔍 Your Responsibilities

End‑to‑End Order Management Excellence

• Ensure perfect order fulfillment, proactively resolving order, delivery, and billing issues.
• Act as the primary operational point of contact for customers within the EM region.
• Maintain and update SAP customer master data and pricing information.
• Process returns, credit/debit notes and billing corrections.

Specialist-Level Functional & Technical Expertise

• First line of support for users regarding SAP, processes, and order‑to‑cash workflows.
• Represent the Customer Service function in system discussions, enhancements and functional teams.
• Communicate effectively with IT, users, stakeholders, and management to ensure process clarity.
• Perform testing activities (system changes, SAP upgrades, project testing).
• Capture and communicate ideas for continuous process improvement

SAP Expertise & Knowledge Enablement

• Continuously develop and maintain deep SAP transactional knowledge.
• Conduct SAP process trainings for new hires in the EMEA Customer Service organization.
• Deliver refresher and development trainings for the broader EMEA Supply Chain/Customer Service teams.
• Serve as the first point of contact for OPEX on technical SAP‑related matters.

Cross-Functional Support

• Support Sales Representatives and Business Line Managers with:
• Sales data analysis
• Report creation
• Customer follow-up and communication
• Coordinate and participate in department-related projects, ensuring Customer Service needs are represented.

Qualifications

🎯 What We’re Looking For:

Qualifications & Experience

• Strong prior experience in Customer Service, Order Management or similar fields.
• Fluent German and English (written and spoken).

Skills & Competencies

• Deep knowledge of SAP transactions and functionality
• Ability to understand, follow, and challenge existing procedures; contributes to procedural improvements
• Excellent communication and relationship‑building skills across all levels.
• Strong analytical capability and data accuracy mindset.
• High customer focus, problem-solving attitude, and proactive mindset.
• Ability to work independently while influencing cross‑functional teams.

💎 What We Offer

• Cafeteria and Private Health Care Insurance.
• Hybrid working model for better work–life balance.
• Professional development
• Cross‑functional collaboration and opportunities to influence system/process design.
• Inclusive company culture, employee groups, volunteering opportunities.
• Office perks including Dog Days and team community events.

👉 Ready to Make an Impact?

Join a dynamic, collaborative team where your expertise will shape the customer experience and drive process excellence across EMEA.