Job Description

Overview

We are seeking a Native Korean-speaking Customer Service Representative to join our growing team in Bangkok, Thailand. In this role, you will be responsible for assisting Korean-speaking customers through phone, live chat, and email, ensuring their inquiries and concerns are handled professionally and efficiently.

The ideal candidate should have excellent Korean communication skills, intermediate English proficiency. Candidates with previous customer service experience will have an added advantage. This is an excellent opportunity for individuals looking to develop their careers in an international working environment, with relocation assistance and an attractive salary and benefits package provided.

Qualifications

• Language Proficiency: Fluent in Korean (C1 level), both spoken and written.
• English Proficiency: Intermediate English communication skills (B1 level), both spoken and written.
• Work Experience: Minimum of 2 years of working experience. Previous customer service or customer support experience is an advantage.
• Education: Bachelor's Degree in any discipline.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal skills.
• Ability to handle customer inquiries professionally and manage challenging situations.
• Customer-oriented mindset with a strong commitment to customer satisfaction.
• Ability to work independently and as part of a team.
• Willingness to relocate to Bangkok, Thailand.
• Must be available to start immediately.
• Willingness to work according to Korea Time Zone arrangements, including assigned shifts when required.

Facilities & Benefits

• Relocation assistance provided.
• Attractive and competitive salary package.
• Monthly performance incentives and project allowances.
• Shift allowances based on assigned schedules.
• Overtime allowance, where applicable.
• Holiday pay for work assigned on public holidays.
• Internal career development and promotion opportunities.
• Comprehensive training and professional development.
• On-site facilities, including sleeping quarters, a game room, and medical clinics.

Responsibilities

• Handle customer inquiries and provide support through phone calls, live chat, and email in Korean.
• Assist Korean-speaking customers with questions, requests, and service-related issues.
• Identify customer concerns and provide effective solutions in a timely and professional manner.
• Maintain a high level of customer satisfaction by delivering excellent customer service.
• Communicate clearly and professionally with customers while ensuring a positive customer experience.
• Escalate complex cases to the relevant internal departments when necessary.
• Collaborate with internal teams to resolve customer issues and improve service quality.
• Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions.
• Follow company policies, procedures, and service quality standards.
• Meet assigned performance targets and key performance indicators (KPIs).