WHO ARE WE?
SBM Life Science is the Home & Garden subsidiary of a French, independent and family-owned group of nearly 1000 employees present in Europe and North America, on the amateur and professional markets.
SBM Life Science responds to everyone's need to reconnect with nature by putting the vegetal at the heart of our lives Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain and beautify their garden and protect their living space.
Our range of products includes plant protection, care and nutrition, but also seeds and potting soils, as well as pest and mosquito control products, to meet consumers' needs.
We master the entire value chain, develop and deliver solutions that reconcile nature and science, performance and responsibility, and in so doing, help each of us to be an agent of change.
Thus, SBM continuously engages its employees, partners and customers to develop a meaningful approach to Corporate Social Responsibility. These CSR commitments are based on 4 pillars: Social, Societal, Environmental and Offer.
SBM is a company among the leaders in its market, agile and with a strong entrepreneurial spirit; the values that drive us and that are carried by our teams are passion, authenticity, responsibility and boldness!
Our promise: Let's Grow Tomorrow Together.
Find more information on our website: https://sbm-company.com/ and www.seezon.it.
PURPOSE OF THE POSITION
We are looking for a Customer Service Specialist,who will manage customer orders, invoices and claims, in compliance with the company rules, as well as take care of after-sales activities, to ensure the best customer service experience and obtain an optimum customer service satisfaction.
In this full time and hybrid role you will join our small and highly efficient team in Milan. Being cameral team we highly value cooperation and x-function support. Joining us, you can definitely count on warm welcome and help to get you onboard. You will have the opportunity to shape your role and grow within. It is a great chance for self-starter, who already have good understanding, how customer service teams operate, who likes to work with people and numbers and is keen on using English and Spanish at work.
KEY RESPONSIBILITIES
🌿 Process, monitor, and update customer orders for Italy and Spain
🌿 Support post-sales activities, including handling customer complaints and claims
🌿 Assist with payment follow-ups and collection activities
🌿 Support credit control processes, including order blocks and administrative matters related to customer accounts
🌿 Work closely with Sales, Logistics, Finance, and Administration teams
🌿 Provide day-to-day operational support to the Sales Team and Commercial Agents
🌿 Keep customer data and commercial conditions up to date
🌿 Collaborate with the Supply Chain team to ensure smooth and efficient stock management
🌿 Act as a key contact person for area managers and sales agents regarding customers, orders, deliveries, and product availability
OUR KEY REQUIREMENTS
🌿LANGUAGES Italian - native; English - fluent; Spanish - communicative
🌿 MS Office - Excel - good working knowledge
🌿 ERP systems - Experience with SAP or SAGE is considered a plus
🌿 Previous experience in Customer Service, Sales Back Office, or administrative support role
CONSIDERED AS A PLUS
🌿Experience in B2B and / or multinational environments
🌿Knowledge of the Order-to-Cash (O2C) process
🌿Previous exposure to credit control or accounts receivable support activities
PERSONAL COMPETENCIES NEEDED
🌿 Customer- and service-oriented mindset with a strong focus on finding solutions
🌿 Well-organized and detail-oriented approach
🌿 Proactive team player with a positive and flexible attitude
🌿 Strong communication and interpersonal skills, with the ability to work effectively across commercial, credit, and supply chain teams
🌿Positive energy and good sense of humor are always more than welcome :)
WE OFFER
🌿 Full-time contract
🌿 Hybrid working model: 3 days in the Milan office and 2 days from home (after successful onboarding)
🌿 Health insurance and private pension plan
🌿 Meal vouchers
SBM Life Science offers innovative and responsible solutions and services to its customers and consumers for their plants, gardens, and living environments. Its range of products includes plant protection, soil and lawn seeds, plant food, and pest and mosquitoes control products to meet consumers’ needs: to Nourish, Beautify, Maintain, and Defend.
SBM Life Science has several flagship brands in Europe: Protect Home®, Protect Garden® and Solabiol®, a pioneer in natural products in France since 2001. High-performing local brands complete the company’s offer in each European country, such as NutriOne®, Phostrogen® and Stroller®.
In the United States, SBM Life Science Corp. is a key player in innovation in the lawn and garden market and stands with leading brands such as BioAdvanced® and Natria®, one of the leading brands in organic products.
Recognized by its employees internationally, SBM Life Science was awarded Great Place To Work® certification in Europe in 2022, a recognition that echoes that obtained in the United States in 2021. In France, as part of the JardinPlus® 2022 Awards, SBM Life Science was elected Supplier of the Year by purchasing decision-makers from the retail sector.
SBM Life Science, with 450 employees in 22 locations worldwide, is the Home & Garden subsidiary of the SBM Company.
The group is positioned in four areas of activity:
- agricultural crop protection, through the commercial entity CMPA
- industrial production, with six plants (five in France and one in the United States) https://www.linkedin.com/company/sbm-formulation/
- aromatherapy, under the LCA brands https://www.linkedin.com/company/lca-aroma/
- Garden & Home, the group's main activity, with its subsidiaries SBM Life Science in Europe and the United States and the subsidiaries SPG and Or Brun in France.
For more information: https://sbm-company.com/
