Job Description

WHO ARE WE?

ROPU MIDI is a Regional Operating Unit that covers all local Human Pharma and Animal Health Operating Units across Belgium, Denmark, Norway, Finland, Greece, Portugal, Sweden, and The Netherlands. MIDI has a multicultural and diverse work environment. More than 1.800 employees are striving to work together to improve lives for patients and animals in our region.

THE OPPORTUNITY

Contribute to the value of our brands, products, and organization by managing daily local and regional customer service activities within the ROPU. This role involves building strong, collaborative relationships with customers and external service providers, ensuring the delivery of our products within Human Pharma and Animal Health.

You will be joining a team of 7 direct colleagues in our Amsterdam office. We offer continuous learning and development programs tailored to your career aspirations. Whether it’s through training sessions, mentorship, or access to industry resources, we support your journey at Boehringer Ingelheim.

This position is based in the Netherlands, Amsterdam and reports directly to the Head of Customer Service MIDI.

This is a fantastic opportunity for an experienced professional who wants to be part of a truly innovative and revolutionary team! Join us if you want to make the difference.

YOUR KEY RESPONSIBILITIES

• Execute all day-to-day activities regarding customer order management (order taking, shelf-life, quantity and pricing checks, processing, billing, back-orders).
• First/Single point of contact for daily communication with the relevant 3PL/4PL warehouses with regards to Order Management.
• Day-to-day coordination related to outbound deliveries / customer service activities.
• Financial administration related to stock (value), customer orders, returns, complaints and customer agreements.
• Handle, process and follow-up product recalls, returns and complaints (financial, technical product and logistical complaints).
• Initiation, setup, creation, checks and maintenance of master data for material and customers in relevant Boehringer Ingelheim’s systems, relevant third-party systems.
• Initiation, setup, creation, checks and maintenance of EDI, Webshops and/or system connections with external parties.
• Relevant testing and key-user activities for above mentioned systems and connections.
• Coordinate outbound delivery of products to customers in line with best practices and regulatory requirements.
• Conduct inventory management (stock reconciliation), regular review of short-dated inventory, version changes.
• Supply Chain cost optimization, including reduction of inventory destructions and overall cost optimization of ®OPU SCM and customer service activities.
• Ensure behavior and customer service activities are in line with regulations, Pharmacovigilance and HSE policies, GDP and best practices, in accordance with EU guidelines, local guidelines/legislation as well as Boehringer Ingelheim’s policies, documents and procedures.

WHAT YOU SHOULD BRING TO THE TEAM

• Empathy and Service Orientation: Demonstrate a service-minded approach with excellent communication skills.
• Attention to Detail: Ability to focus on details while maintaining a broad perspective (helicopter view).
• Problem-Solving and Multi-Tasking: Strong skills in solving problems and managing multiple tasks simultaneously.
• Effective Time Management: Understand and prioritize tasks efficiently to manage time effectively.
• Team Collaboration: Ability to work effectively within a diverse team.

Technical Expertise:

• Extensive experience with SAP or similar ERP systems.
• Proficiency in Microsoft Office, particularly Excel for analytics and mass data processing.
• Familiarity with various reporting tools.

Language Skills:

• Excellent command of the English & French languages. Dutch knowledge is preferred.

WHAT WILL YOU GET IN RETURN?

Next to working in a Global Top Employer certified company that offers you the opportunity to develop and challenge yourself while learning from a fast-paced environment of our European MIDI region:

• Be part of a wellbeing-oriented organization (Premium access to Headspace, OpenUP and ongoing support and initiatives related to ways of working to help our employees to stay healthy and constantly improve the physical, emotional, mental, and spiritual well-being)

• Customized Development plan based on your role and aspirations, with several learning platforms such as LinkedIn Learning Premium (languages + training programs) and our Virtual Campus Lifelong learning at our Virtual Campus | Boehringer Ingelheim (boehringer-ingelheim.com)

• A competitive salary range based on seniority and skills (plus annual bonus, 8% holiday pay and a company pension scheme)

• Green mobility package where you get compensated even for cycling to the office – which is an inspiring, sustainable (platinum-certified) building

• Hybrid workplace model – flexibility to work from home within the respective country and the office and 31 vacation days to re-energize

• Option to temporarily work from abroad for a limited period (up to 30 working days) - if applicable.

• A very diverse team that enjoys fun activities and celebrations (e.g., Team events, Christmas Party) and values a respectful working atmosphere!

What’s next?

Please submit your application before 2nd April 2026 We will have a look at your CV. If we see a match, we will invite you for a video call interview to get to know each other. We will keep you posted during the process!

Screening:

In order to comply with applicable export control laws, Boehringer Ingelheim periodically screens business relations (including job applicants) against sanctioned party lists (“SPL”). These checks may be performed by Boehringer Ingelheim or by any of its Affiliates. You acknowledge that Boehringer Ingelheim and/or its Affiliates will screen you against SPL and that for this purpose your personal data may be processed in relevant databases, including databases of third-party vendors that perform SPL screening for or on behalf of Boehringer Ingelheim or its Affiliates which may be located or accessible outside the EU. Boehringer Ingelheim is committed to ensuring an adequate level of protection of your personal data.