SOFTSWISS is hiring a Customer Service Specialist to join our Customer Care Team. You will support our partners and players across our iGaming products, helping deliver a smooth and reliable user experience. In this role, you’ll contribute to maintaining high service standards and strengthening client satisfaction across our global markets.
SOFTSWISS Game Aggregator
A fast and cost-effective solution that allows you to integrate and manage casino gaming content easily.
You will deliver timely and professional support to partners across our platforms to ensure a smooth and positive user experience. Your work will help resolve inquiries efficiently, maintain service quality standards, and contribute to customer satisfaction and long-term loyalty across our global markets.
Processing requests to enable new providers and currencies for the casino
Checking new providers and currencies functionality at the casino
Working with documents: collecting required documents from clients, checking the conformity of all necessary documents according to the list
Technical configuration of new projects
Preparing invoices and different reports to clients
Interaction with other Game Aggregator teams and clients
Mailing to clients with important changes and monitoring the implementation of these changes
English level is B1-B2 (written and spoken)
Russian level is B2 and above
Self-organization, multitasking, attentiveness
Ability to prioritize tasks
Ability to search independently, analyze and systematize information
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports benefit
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management.
To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market.
SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.
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SOFTSWISS IN NUMBERS:
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– #1 provider in crypto gambling
– 36,700+ games available
– 1400+ iGaming projects launched
– 300+ game provider partners
As a market-leading iGaming technology partner, SOFTSWISS upholds its core values: Expertise, Service, Security, and Innovation. This dedication fuels continuous product improvement, ensuring client comfort, satisfaction, and ultimate success.
YOUR TECHNOLOGY PARTNER IN iGAMING:
softswiss.com
order@softswiss.com
BUILD YOUR CAREER AT SOFTSWISS:
SOFTSWISS, an equal opportunity employer with 2,000+ employees from over 30 countries, has offices in 4 key locations. Its main headquarters are situated in Poland, Malta, and Georgia.
#softswisspeople work remotely, in-office, or hybrid
Explore exciting career opportunities at careers.softswiss.com
