Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Customer Service Specialist Japan
Join CMA CGM JAPAN K.K., a leader in global shipping and logistics, as a Customer Service Specialist within our dedicated Customer Service Division. This is a key customer-facing role responsible for delivering excellent service to our valued customers.
As a Customer Service Specialist, you will be the primary point of contact for customer care, handling inquiries, resolving issues, and ensuring a seamless customer experience. Your expertise and commitment will directly contribute to maintaining CMA CGM's reputation for excellence and building long-term relationships with our customers.
Key Responsibilities:
Qualifications and Skills:
About CMA CGM JAPAN K.K.:
CMA CGM JAPAN K.K. is part of the CMA CGM Group, a world-leading shipping and logistics group known for innovation, sustainability, and customer-centric solutions. Joining our team means becoming part of a dynamic organisation that values diversity, collaboration, and professional growth. We are dedicated to fostering an inclusive environment where all employees can thrive and contribute to meaningful global trade facilitation.
Why Join Us?
This role represents a unique opportunity to enhance your career in customer service within the shipping industry, delivering outstanding service to premium clients and contributing to our company's continued success in Japan.
***When applying for this position, please submit your Japanese resume along with both Japanese and English CVs detailing your work history. ***
Come along on CMA CGM’s adventure !
The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".
Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.
The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.
CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).
Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.
The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.
