Job Description

Posting number: 10424

Department: Transportation Management Services

Division: Operations & Performance Management

Job classification: Customer Service Specialist I

Posting type: Open & Promotional

Categories: Airports, Customer Service

Summary

Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

The Marco Island Executive Airport is seeking a Customer Service Specialist to join our Team. Work involves receiving and assisting callers and visitors; providing information and explaining policies and procedures; collecting payments and applications; and performing a variety of routine clerical duties.

Examples of duties

• Answers division/department telephones and incoming correspondence; assists callers with questions regarding division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages; may operate switchboard.
• Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested.
• Provides forms, applications, receipts or other documents to visitors/customers upon request; assists customers with completing forms.
• Performs general clerical work to support Division programs and operations; enters and maintains information in Division databases; retrieves information upon request; copies and files documents, schedule conference rooms or meetings; maintains mailing lists.
• Prepares correspondence, letters and memos; types and completes forms and other documents. Issues permits and certificates which have been prepared and/or approved by professional/ technical staff; prepares and/or maintains Division resources such as maps, code books, etc.
• Receives forms, applications and/or fees from customers, clients and/or residents; logs/records related information such as customer name, date received or dollar amount, etc.
• Receives, dates and distributes incoming mail. Prepares outgoing mail; makes photocopies of documents; distributes and/or faxes documents upon request.
• Maintains a variety of Division files and records, such as program and operational files, mailing lists, client files, etc.
• May operate two-way radios to communicate with field personnel.
• Escorts various private and company personnel unfamiliar with the airport grounds as requested to ensure safety compliance.
• Can perform airport morning opening and nightly closeout procedures and can conduct all pre-closing/opening inspections.
• Able to drive a golf cart or vehicles to and from aircraft as required.
• Assist customers with their luggage, rental cars and catering service as needed.
• Ability to communicate clearly and effectively disseminate information among passengers, pilots, transportation services and airport staff.

ADDITIONAL FUNCTIONS

• Performs a variety of cleaning tasks.
• Assists with and responds to airport emergencies in accordance with airport procedures.
• Will be required to work holidays, weekends, and shifts.
• Performs other related duties as required.

Qualifications

• High school diploma or GED.
• No experience required; six (6) months related experience preferred.
• Fingerprinting required.

Supplemental information

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.