Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist I based out of South San Francisco, CA. If you are interested to discuss further, please review the details below.

The Opportunity

In this role, you will serve as a key technical and customer-facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.

Key Responsibilities:

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  Handle complex customer inquiries and escalations

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  Provide expert-level support in customer interactions

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  Train and mentor customer service associates

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  Analyze customer feedback to identify service improvements

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  Ensure high levels of customer satisfaction and service excellence

Required Qualifications:

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  0–5 years of relevant experience

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  Strong problem-solving and analytical skills

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  Excellent verbal and written communication abilities

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  Ability to manage customer complaints and resolve issues efficiently

Work Model

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  Hybrid

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  Fully on-site for the first eight weeks (training period)

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  After training: Two days remote and three days on-site

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  On-site anchor days: Tuesday through Thursday

Working Hours

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  Between
  6:00 AM and 5:00 PM
  (8-hour shift within this window)

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  Training period (first eight weeks):
  7:30 AM – 4:00 PM

If interested, please send your updated resume at
hr@dawarconsulting.com