Job Description

Why join the Hager CS department?

As a Customer Service Specialist- Hong Kong you will report to CS Supervisor in the CS Department based in Hong Kong for a Permanent contract.

Key responsibilities

Customer service: Responsible for daily customer inquiries, order tracking, and after-sales issue resolution to maintain high client satisfaction;

• Manage customer order, follow up and push delivery schedule and ensure on time delivery.
• Shipping arrangement with warehouse, forwarders, prepare and confirm logistics documents.
• Regularly compile data and reports.
• Serve as the communication hub between internal teams (sales, warehousing, logistics) and external suppliers to ensure information alignment and closed-loop delivery
• SAP system operation and daily problem solving.

What we're looking for

• Minimum 3 years of experience in customer service or logistics
• Experience in the electrical, logistics or technical sectors is preferred
• Be familiar with Microsoft office tool: especially Excel, SAP experience is preferred
• Fluency in both English and Cantonese; Mandarin is advantageous
• Customer and detail oriented, good communication and interpersonal skills with the ability to handle customer issues and complaints

What we offer?

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group's awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter
• A second Interview will be then organized with the N+2 & the HR manager

Our success relies on collective energy. Apply now and power up your future with us!