Job Description

Your Mission

The Customer Service Specialist plays a critical role as the primary contact window for customer inquiries, order processing, repair-case coordination, logistics handling, and administrative support. This position works closely with sales, supply chain, engineering, and finance teams to ensure timely and accurate processing of quotations, orders, procurement activities, and service workflow updates, while delivering excellent customer experience.

How you will make a difference

1. Customer Inquiry & Quotation Management
2. Order Processing & Documentation
3. Repair Case Management (SNext System)
4. Procurement & Supplier Coordination
5. Logistics, Shipping & Inventory
6. Customer & Vendor Complaints
7. Reporting & Data Management
8. Master Data & Financial Support
9. Administrative Support

What you should be good at

• Bachelor’s degree preferred.
• 2–5 years of experience in customer service, order management, or relevant administrative roles.
• Experience with SAP, SNext, or ERP systems highly preferred.
• Strong coordination skills with cross-functional teams.
• Detail-oriented, proactive, and able to manage multiple tasks simultaneously.
• Good command of English (reading/writing).
• Strong communication and customer-handling abilities.
• Customer-focus mindset
• Strong organizational and administrative skills
• Data accuracy and process discipline
• Ability to work under time pressure
• Problem-solving and follow-through capability
• Team collaboration and willingness to support broader office operations

What you can look forward to

• Opportunity to work in a key operational role supporting service and workshop excellence.
• Exposure to both customer service and supply chain coordination functions.
• Stable position within a globally established industrial company.
• Collaborative and safety-focused working environment.
• Competitive compensation aligned with role scope and experience.

Who we are

Join our global team of over 6,400 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference