Job Description

Customer Service Specialist French Speaker (Remote)
Training Start Date: 29/05/2026 tentative
Contract: Freelance Cooperation Agreement

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Professional-level French and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking, including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims, and escalating complaints

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Requirements

• Professional-level French (C2) and fluent English
• Proven customer service experience
• Ability to multitask between live calls and case handling
• Solid computer literacy and experience working online
• Experience handling both inbound and outbound interactions
• Clear, empathetic, and professional communication under pressure

Nice to Have

• Experience with Zendesk or similar ticketing platforms
• Familiarity with Slack or online team collaboration tools
• Background in the online travel industry
• Technical support background (electronics, machinery, or industrial sectors)
• Proficiency in Salesforce and standard office tools

Technical Setup Required

• Stable broadband internet connection (LAN preferred)
• Processor: 1.8 GHz or higher (64-bit preferred)
• RAM: 8 GB minimum
• Storage: 10 GB available
• Screen resolution: 1920 × 1080 (recommended)
• Wired USB headset
• Operating System: Windows 11 or later or MacOS 14+
• macOS 14 or later

Work Schedule (CET Time Zone)

• Monday to Sunday: 8:00 AM – 10:00 PM
• Saturday or Sunday availability is mandatory 12pm-8pm
• Weekly hours: Minimum 30 hours, maximum 40 hours per week
• Two days off per week

Training Information

• Training Start Date 29/05/2026
  (Potentially postponed to 02/06/2026 depending on project needs.)
• Training Schedule:
  Tuesday, Wednesday, Thursday, Friday, and Monday
  2:00 PM – 6:00 PM CEST
• Total Training Duration: 20 hours
  Training is paid

What We Offer

• 100% Remote Work
• Hourly rate 11 Euros
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours)
• Freelance cooperation agreement

Join Us

If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, we'd love to hear from you.