Job Description

For our Customer Service department at our Bydgoszcz location, we are looking to fill the following position:

Customer Service Specialist (f/m/d)

Your tasks: We make the difference together

• You comprehensively manage the order processing workflow, including creating and processing orders in the system, checking prices and availability, handling required documentation, and monitoring shipment status
• You review sales documents to ensure completeness and accuracy
• You handle urgent orders and customer inquiries in a timely manner
• You monitor and process returns, claims, and customer complaints
• You oversee finished goods inventory levels
• You closely cooperate with internal departments such as Sales, Planning, and Finance

Your profile: We like what makes you stand out

• You successfully completed higher education degree
• You are experienced in customer service or a related field

• You bring strong communication skills, positive energy, and a proactive, efficient approach to work

• You are fluent in English; knowledge of German is an advantage

Your benefits: We support your development

• Hybrid work model that provides greater flexibility in managing your daily tasks.
• Opportunities for growth through new challenges, access to e-learning platforms and participation in international projects.
• Employee referral program - recommend great people and get rewarded.
• Regular team-building events and company activities that strengthen relationships.
• Subsidies for sports memberships, private healthcare and group life insurance.
• Meal subsidies and access to an on-site canteen – you won’t be hungry with us. 😉

Are you looking for a new challenge in a competitive environment? Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your cv and let’s talk!