Job Description

Position Summary

We are looking for a motivated Customer Service Specialist to join our team. In this role, you will act as the first point of contact for our customers, providing support, answering inquiries, and ensuring a positive experience. You will handle a variety of customer interactions across multiple channels while maintaining high standards of service and professionalism.

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, chat, or social media
• Assist customers with account management, product or service questions, and issue resolution
• Provide accurate information on policies, products, and procedures
• Escalate complex issues to the appropriate department while ensuring follow-up
• Maintain detailed records of customer interactions in internal systems
• Identify opportunities to improve customer experience and suggest enhancements
• Work collaboratively with team members and supervisors to meet service goals

Qualifications & Skills

• Strong communication skills in Danish + English
• Prior experience in customer service, call center, or BPO environments preferred
• Ability to handle multiple tasks in a fast-paced environment
• Proficiency in using computers and customer service software
• Problem-solving skills with a positive, customer-focused attitude
• Flexibility to work different shifts, including weekends or evenings

What We Offer

• Competitive salary and benefits
• Comprehensive training and professional development opportunities
• Dynamic, multicultural team environment
• Opportunities for career growth and advancement