PIC Canada, a Genus Company, has an exciting opportunity for a highly motivated Bilingual (English/French) Customer Service Specialist.
In this role, you will manage a portfolio of PIC customers by delivering exceptional service, executing accurate account updates, and ensuring all customer interactions are handled with efficiency and care.
A key requirement for this position is being bilingual in English and French, as you will regularly support and communicate with customers and internal partners across multiple regions.
You will serve as a key liaison between customers and internal teams—working closely with Account Managers, Finance, Health Assurance, Production, Inventory Management, Transport, and Scheduling to ensure a seamless customer experience. The ideal candidate thrives in a fast‑paced, culturally diverse environment and brings strong communication, organization, and problem‑solving skills. You excel at building relationships, prioritizing tasks, and meeting deadlines while maintaining a high level of professionalism and customer focus.
This position is based remotely in Canada and it requires approximately 5–10% travel, based on the business needs.
The salary range for this position is between $55,000 and $58,0000 CAD. The amount provided is a good faith estimate representative of all experience levels. Genus considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Basic Qualifications (required):
Preferred Qualifications:
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Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
PIC, our swine division, currently supplies over 70% of the world’s top pork producers. We directly employ people in 18 countries worldwide, and our products are available in more than 50 countries across the globe. We are a diverse team, ranging from scientists to sales teams, production personnel to customer service, and are all united by a passion for producing nutritious, affordable pork and a commitment to continuous improvement.
Our vision is clear: Pioneering animal genetic improvement to help nourish the world.
At Genus, we offer a competitive salary. Benefits include health, dental, vision, FSA/HSA, long and short-term disability, 401K, tuition reimbursement, paid holidays and ETO (earned time off). This position will have opportunities for growth.
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com.
Genus is a publicly traded global company advancing animal genetics to sustainably nourish the world.
As a global leader in animal genetics and ag-tech innovation, we’re not just shaping the future of agriculture — we’re delivering science with purpose. From gene editing and reproductive biology to next generation breeding technologies, our work directly improves animal health, food quality, and the resilience of the global food system.
With operations spanning the globe, Genus brings together a diverse team of geneticists, veterinarians, data scientists, and commercial experts who collaborate across disciplines and borders — united by a shared mission and guided by our core values:
Never Stop Improving | Collaborate as One Team | Create Value for Customers | Innovate with Purpose
We operate in 30 countries across six continents and distribute to more than 50 additional markets, delivering science-backed solutions through our two business units: ABS Global (bovine) and PIC (porcine). These businesses provide breeding animals and technologies that help farmers raise healthier herds, produce food more efficiently, and reduce environmental impact.
* ABS Global supports over 40,000 beef and dairy producers in more than 85 countries with genetics, reproduction services, and udder care solutions.
* PIC (Pig Improvement Company) partners with pork producers worldwide to improve herd performance, efficiency, and sustainability through continuous genetic improvement.
At Genus, we invest in your growth — offering meaningful work, global impact, and career development within a culture that is inclusive, ethical, and forward-thinking. Whether you’re in science, strategy, or operations, your work here matters.
Genus plc will never request payment for equipment or supplies during recruitment or onboarding. For questions about your application, contact the Talent Acquisition team at recruiting@genusplc.com.
