Job Description

Job Req Number: 113555
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Sydney.

The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The Customer Service Specialist reports to, assists and works cooperatively with the Customer Service Manager in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer enquiries and complaints.

Your typical day at DSV:

• Build and maintain strong customer service relationships.
• Provide service information to customers via phone, email, Teams, or CargoWise One, including rate sourcing and DSV service offerings.
• Accurately log customer interactions and opportunities in the system, and transfer calls to relevant team members when needed.
• Investigate and resolve customer issues using internal systems, ensuring timely follow-up on unresolved inquiries.
• Ensure all quotations are created in CW1 and client rates are maintained for auto-rating.
• Keep customer records up to date and recommend process improvements where applicable.
• Complete documentation clearly and accurately, following operational procedures and ensuring data integrity.

About you:

• Experience in the freight forwarding industry and also within customer service department is essential.
• Experience using CargoWise One.
• Strong communication, customer service, operational, and numeracy skills, including the ability to work with monetary values and shipment weights.
• Confident and resilient, with a proactive mindset and a commitment to continuous improvement.
• Skilled in problem-solving, data interpretation, and documentation.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere.

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities. Visit dsv.com and follow us on LinkedIn and Facebook