Natural Factors

Customer Service Specialist (6 months' contract)

Natural Factors  •  $23.81 - $25/hr  •  Coquitlam, CA (Onsite)  •  55 minutes ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team on a 6-month contract. In this role, you'll be the primary point of contact for customers, consumers, and sales representatives, helping to resolve inquiries, support account management, and deliver outstanding service that strengthens customer relationships and brand loyalty.

Job Status: 6-Month Contract
Shift: Monday to Friday, 8:00am to 4:30pm
Work Location: 2000 Brigantine Dr., Coquitlam, BC
Hourly Range: $23.81/hr - $25.00/hr

In this role, you will:
• Provide professional, responsive support to customers, consumers, and sales representatives, ensuring a positive customer experience.
• Manage customer inquiries, complaints, returns, credits, and order-related requests from initial contact through resolution.
• Investigate and resolve invoice discrepancies, shipment issues, delivery concerns, and damaged or delayed orders.
• Maintain accurate customer records and document all interactions within CRM systems while ensuring timely follow-up.
• Collaborate with internal departments and sales teams to deliver effective solutions and identify opportunities to improve service processes.
You have:
• A minimum of 2 years of customer service experience, preferably within the natural health products, wellness, or related industry.
• Post-secondary education in Nutrition, Science, Health Sciences, or a related field; RHN or CNP designation is considered an asset.
• Strong written and verbal communication skills, with bilingual English/French skills considered an asset.
• Experience using CRM systems and proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
• The ability to navigate multiple business systems simultaneously while maintaining accuracy, attention to detail, and strong problem-solving skills.
You get:
• $200 safety boot voucher & company-provided PPE (if applicable)
• $300 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors
Why us?
• We’re much bigger than you think – 30+ natural health brands loved across North America.
• Proudly Canadian-owned & operated.
Learn more about us here: https://ca.naturalfactors.com/pages/our-nature

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants; however, are guaranteed at minimum a call from the Talent Acquisition team.
Natural Factors

About Natural Factors

As a leading manufacturer of natural health formulas, Factors invests in people, science, and technology to facilitate the delivery of supplements which marry the wisdom of ancient herbal physicians and the science of modern clinical research to enhance the health of consumers worldwide.

Factors is a Canadian family-owned business with head office in British Columbia, operating for more than 50 years. From organic herbal farming in the Okanagan to state-of-the-art manufacturing operations in both British Columbia and Washington State (USA), we ensure reliable standards with extensive quality control testing in our laboratories that are among the finest in North America.

Our Mission statement: To enhance the wellbeing of our customers – through research, development, and delivery of effective nutritional supplements and other health-building products, and to contribute to the lives of our business partners including customers, employees, suppliers and the communities we serve in a cooperative a sustainable manner.

Many thrilling and innovative things are taking place at Factors such as new facilities, new equipment, new processes, and new members joining our team. Last year, we launched a new Core Values Rewards program for staff demonstrating our seven key Core Values: Hard Work/Balanced Life, Innovation & Imagination, Sustainability, Industry leading Quality & Service, Continuous Improvement, Integrity in Leadership, and Passion.

We are proud to have a core group of loyal long term staff as well as dynamic new hires joining our team. We are continuously working with employees to jointly create the type of environment that contributes to the employee experience being both positive and fulfilling.

Factors employees feel responsible for the products we produce and sell. We know we are helping people create better health and we take pride in our socially responsible and environmentally sustainable production practices.

Industry
Arts & Entertainment
Company Size
501-1,000 employees
Headquarters
Coquitlam, CA
Year Founded
1950
Social Media