Job Description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.

Role: Customer Service Specialist - After Hours
Reports to: Manager, Call Centre
Status: Permanent, Full Time
Location Name: McKinley Heating
Location Address: Edmonton, AB

The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.

Responsibilities:
• Answer high-volume telephone calls to address customer questions, complaints, and billing inquiries.
• Resolve customer issues in a timely manner or escalate to management as required.
• Prepare documents and maintain files.
• Assist in day-to-day operations and administrative functions.
• Other customer service and administrative duties as assigned.
Qualifications:
• The qualified candidate must have a high school diploma or equivalent.
• Post-secondary education in business or related field preferred.
• Previous customer service experience required.
• Excellent interpersonal skills.
• Exceptional verbal and written communication.
• Strong computer software skills.
• Team work is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed.
• The ability to work occasional overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.