このポジションについて

We are looking for a customer-focused professional to drive excellent customer experience and act as a key point of contact for our clients. In this role, you will manage customer interactions, support order-to-cash processes, and collaborate with cross-functional teams to ensure high service quality and continuous improvement.

職務内容

• Act as the main point of contact (SPOC) for customers, managing end-to-end interactions and ensuring a seamless, customer-centric experience. Build strong relationships through proactive communication, handling inquiries, and driving customer satisfaction.
• Oversee customer-facing activities within the Order-to-Cash process, ensuring timely and high-quality service delivery. Support issue resolution while identifying opportunities to retain and grow business through customer interactions.
• Maintain accurate customer data in CRM systems, develop call plans, and manage follow-ups. Utilize tools such as SAP and Service Cloud to drive efficiency, support business development, and enhance service quality.
• Partner closely with internal teams (e.g., Supply Chain, Customer Service Excellence, Global Business Services) to align customer needs with operational capabilities and ensure effective execution.
• Monitor performance through KPIs, identify improvement opportunities, and contribute to enhancing operational efficiency and customer experience. Support implementation of new processes, projects, and best practices.

適したスキル

• Strong customer-centric mindset with a passion for delivering excellent service
• High sense of ownership, responsibility, and accountability
• Ability to remain resilient and maintain composure under pressure
• Team-oriented with strong collaboration and communication skills
• Experience using CRM systems and customer service tools (e.g., SAP, Service Cloud) is a plus
• Strong organizational skills with the ability to manage priorities effectivel
• Native Japanese

Henkelに入社するメリット

• スマートワークモデルにより、日本国外で年間最大30日の勤務が可能
• Triple two philosophyを推進する多様な国内外の成長機会
• 健康および予防ケアプログラムによる世界的に統一された健康・福祉基準
• 州の規定が存在しない場合、または補償が不十分な場合に、補足的な給付を提供 する社会給付世界的に、当社は性別に関係なく育児休暇を提供し、最低8週間の 完全有給休暇を保証
• 自発的出資による従業員株式制度（給与の4%まで）およびHenkelマッチングシェ ア（追加の株式付与、従業員出資の33%）
• 退職年金制度（企業型DCとCBの併用）
• 病気休暇
• 団体定期生命保険
• 労働者災害保険

Henkel は、多種多様なバックグラウンド、ものの見方、人生経験を持つ人た ちの集まりです。従業員全員がそれぞれにユニークなことは、会社の強みだと思 っています。あなた自身のユニークさで、チームの一員になりましょう！全ての ジェンダー、出身地、文化、宗教、性的指向、障がい、世代の皆さんからの応募 をお待ちしています。