ZEISS Group

Customer Service Specialist

ZEISS Group  •  Guangzhou, CN (Onsite)  •  5 hours ago
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Job Description

1. 与客户建议良好的关系

2. 负责相应客户的销售预测并确保一定的准确性

3. 负责销售订单的处理,跟进订单生产以及交货情况

4. 负责处理客户非质量的投诉,联系相关部门处理,跟进处理状况,反馈处理方案给客户

5.负责回复客户的咨询,维护客户关系,提升客户满意度

6. 负责编写服务KPI报告

7. SAP 系统中有关销售价格的维护

8.跟进并管理客户特殊需求,跟进相关客户的特殊需求项目

9.跟进客户相关的其他项目

10. 月度发票处理,协助财务收回货款

11. 发送客户相关日报表、跟进异常订单

12. 完成上级领导临时交给的工作任务

有客户关系管理,流程管理,项目管理经验优先

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ZEISS Group

About ZEISS Group

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue around 11 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (30 September 2024).

With over 46,000 employees, ZEISS is active globally in around 50 countries with more than 60 sales and service locations, around 40 research and development facilities, and 35 production facilities worldwide (30 September 2024). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.

Data privacy: www.zeiss.com/data-protection

Imprint: http://zeiss.com/publisher

This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette

Industry
Manufacturing & Production
Company Size
10,000+ employees
Headquarters
Oberkochen, DE
Year Founded
1846
Website
zeiss.com
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