05/08/2026
DAT-Schaub
USA-Mount Vernon
Customer Service Specialist
Purpose of the job:
The Customer Service Specialist is responsible for end-to-end order handling and customer interaction after the
sale, ensuring that customer orders are processed accurately, delivered reliably, and followed up professionally.
The role acts as the customer’s day-to-day operational interface, working closely with Sales, Supply Chain, and
Logistics to ensure smooth execution and high customer satisfaction. The focus is on reliability, accuracy, and
clear communication rather than commercial negotiation.
Example Short-Term Deliverables (Transformation Context – 6–12 months)
Success will be defined by reliable order-to-delivery execution and reduced customer friction.
Requires alignment with Global/HQ / Manager forums
• Follow standard order handling steps, data rules, and escalation process.
• Align substitutions/shortage handling via Supply Chain/Sales rules (no unilateral decisions).
• Use agreed service KPIs and reporting definitions.
Owned execution (daily responsibility)
• Order accuracy improved and confirmed consistently.
• Proactive customer communication on issues (before the customer chases).
• Reduced complaints caused by execution errors; faster resolution cycle.
Main Responsabilities:
Order Handling & Execution
• Manage customer orders from receipt to delivery
Ensure accurate order entry and confirmation
• Coordinate with Supply Chain and Logistics to ensure correct and timely deliveries
• Monitor order status and proactively address potential issues
Customer Communication & Support
• Act as daily point of contact for customers on orders, delivery status, and operational questions
• Handle enquiries, changes, and follow-ups professionally and efficiently
• Communicate clearly with customers in case of delays, shortages, or deviations
• Support resolution of customer complaints and issues
Internal Coordination
• Work closely with Sales Representatives, Key Account Managers, and Sales Managers
• Coordinate with Supply Chain, Logistics, and Operations to align on delivery and availability
• Ensure smooth handover between Sales and Customer Service processes
• Escalate risks and issues in a timely and structured manner
Data, Systems & Process Discipline
• Maintain accurate customer and order data in ERP and CRM systems
• Follow defined customer service processes and ways of working
• Support reporting on service level, order accuracy, and customer issues
• Contribute to continuous improvement of customer service processes
Customer Experience & Quality
• Ensure a professional and consistent customer experience
• Support implementation of group standards for customer interaction and service
• Act in line with DAT-Schaub values and quality expectations
The Danish Crown Group is a global food processing company and among the largest in its field. The Group is the world’s largest pork exporter and Europe’s largest pork processor. Furthermore, Danish Crown Beef is a significant player in the European beef market.
Just like the crops in the fields continuously change, Danish Crown tirelessly refine and improve how we work, from farm to fork, to ensure good, safe food for people around the world to enjoy. Our history goes back to 1887 and the Danish cooperative movement, and responsibility towards society, our employees and our owners, the farmers, is quite simply in our genes.
As a global leader in meat production, we have big obligations; not just to deliver, but to explore new opportunities. We still have a long way to go and face many challenges. But we remain committed to improving how food is produced - with respect for animals, people and the environment. In this quest, we are prepared to challenge ourselves, the industry and the market.
This journey is not ours alone, but we promise to be the leaders of change.
You will become a part of a strong culture with roots in the Danish co-operative movement, and at all levels of the organization, you will be met by an informal and direct tone.
