Job Description

What we do

At Eternis, we’re changing the game in the mobility and delivery industry.

We build operations and systems that have a real impact on how people work and earn in ride-hailing and delivery today. We manage a modern fleet, develop taxi and delivery operations across multiple cities in Poland and abroad, and create our own technological tools that support thousands of drivers and couriers every day - from onboarding, through daily operations, to settlements - collaborating with global platforms like Uber, Bolt, Glovo, Wolt, Uber Eats, and FREE NOW.

If you want to work in an environment that sets new standards, provides room to grow, and allows you to truly transform the industry, you’re in the right place.

Who are we looking for

We build teams where people are engaged, curious, and ready to take action. This is a space where you can have a real impact on the labor market in the transport and delivery sector - an industry undergoing its biggest transformation in years. If you thrive in a fast-paced environment, enjoy breaking the mold, and growing through hands-on experience, you’ll fit right in.

This role isn’t for those who prefer to stay on the sidelines. If you’re passionate about growth, fast execution, driving innovation, and making a real impact - you’re in the right place.

Your role

• Handling customer inquiries via email, phone, and chat, ensuring high-quality and timely responses.

• Managing tickets and cases in line with service level agreements (SLAs).

• Investigating and resolving customer issues, escalating when necessary.

• Collaborating with cross-functional teams (e.g., Product, Operations, Finance) to solve problems and improve customer experience.

• Providing feedback and insights to support process optimization and enhance customer satisfaction.

• Communicating with partners from different countries and cultural backgrounds.

• Supporting partners in choosing the best solutions tailored to their individual situation.

• Build long-term, trust-based relationships with our partners.

Requirements

Your profile

Technical skills:

• Proven experience (min. 1–2 years) in a customer service or customer-facing role.

• Excellent English communication skills (written and spoken).

• Experience with customer support tools and CRM systems (e.g., Zendesk, Freshdesk, Salesforce – advantage).

Soft skills:

• Problem-solving skills and customer-oriented mindset.

• Customer focus and service orientation.

• Communication and interpersonal skills.

• Adaptability and resilience.

What do we offer?

• A dynamic, international environment focused on growth and digital efficiency.

• Real opportunities for professional development and leadership growth.

• A competitive salary package aligned with your experience and impact.

• Full-time, permanent employment contract.