Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
The Customer Service Specialist demonstrates a strong customer-centric mindset and independently manages strategic or advanced customer portfolios. In this role, you will execute customer-facing activities across the end-to-end order management process, including ownership of order-related issues and dispute resolution. You will handle moderately complex to complex order and dispute issues, proactively identify and mitigate risks, and work closely with cross-functional partners to deliver consistent and reliable outcomes. This role expands on traditional customer service responsibilities by incorporating greater ownership of issue resolution and enhanced coordination across teams. You will partner collaboratively with Commercial, Finance, Supply Chain, and other functions to support the execution of customer care strategy and ensure processes remain aligned and streamlined across customer segments. The role requires the ability to manage ambiguity, communicate clearly with stakeholders, and maintain accountability for outcomes while appropriately escalating more complex or high-risk issues. This role offers strong visibility and the opportunity to take on meaningful ownership, contributing to improvements in how work is executed across customer service and complaint resolution processes.
Location: Wichita, KS
Schedule: Monday to friday | Flexible | Hybrid: 3 days at office, 2 at home
Posting type: Internal & external
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-
wellnessto learn more (subject to certain collective bargaining agreements for Union positions).
Location: Wichita, KS
Schedule: Monday to friday | Flexible | Hybrid: 3 days at office, 2 at home
Posting type: Internal & external
Relocation assistance is not provided for this role
The business will not sponsor applicants for work visas for this position
At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-
wellnessto learn more (subject to certain collective bargaining agreements for Union positions).
Equal Opportunity Employer, including Disability/Vet
Cargill is a family company committed to nourishing the world in a safe, responsible and sustainable way. With over 158 years of experience, we sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. Whether it’s making alternative proteins for food manufacturers or helping farmers raise healthier animals with AI, we put as much care into how things are sourced as what we provide. We put people first. We do the right thing—today and for generations to come.
