Job Description

Love solving problems, helping people, and keeping things moving?

We’re looking for a switched-on Customer Service Specialist to join our Supply Chain team in a full-time, permanent role based at our Unley head office, with off-street parking and a team that genuinely enjoys working together.

Since 2002, IQ Medical has been helping eye care professionals deliver better patient outcomes through innovative technologies, trusted partnerships, and exceptional service. As a growing Australian-owned business, we're passionate about making a meaningful difference in people's lives through better vision.

Why you’ll love this role

You’ll be part of a growing Australian medical device business with a supportive team, strong purpose, and a culture that genuinely values people.

You’ll enjoy:

• Work that has real impact in eye health and patient care
• A friendly, collaborative team environment
• Variety in your day — customer support, orders, logistics, problem-solving
• Opportunities to learn, grow, and build product knowledge
• Off-street parking
• Access to additional leave and employee benefits

What you’ll be doing

You’ll be the first point of contact for customers, helping them with enquiries, orders, product questions, delivery updates, and issue resolution.

Your day will include:

• Answering customer calls and emails with care and professionalism
• Processing customer orders, returns, invoices, delivery notes, and freight tracking
• Working closely with sales, logistics, and technical support
• Keeping customer records accurate and up to date in the ERP
• Helping with inventory, picking, packing, and product shipments
• Following up issues and keeping customers informed
• Spotting ways to improve how we work

About you

You’re calm under pressure, highly organised, and genuinely care about giving customers a great experience.

You’ll bring:

• Previous customer service experience
• Strong attention to detail
• Clear and confident communication skills
  A helpful, team-first attitude
• The ability to juggle competing priorities
• Confidence using Microsoft Office
• ERP experience, ideally SAGE X3, would be highly regarded
• Medical device or healthcare experience would be a bonus

The kind of person who will thrive here

• You notice the little things.
• You follow through.
• You stay calm when things get busy.
• You enjoy working with others to get the best outcome.
• And you understand that great customer service is not just about answering questions — it’s about making people feel supported.

Ready to make every detail count?

Bring your energy, accuracy, and customer-first mindset to a role where your work genuinely makes a difference.

If you're the kind of person who takes pride in getting things right, loves helping customers, and enjoys being part of a supportive, high-performing team, we'd love to hear from you.

Apply now via SEEK and take the next step in your career with IQ Medical. Applications close Sunday, 13 July.

Don't wait until the closing date — we'll be reviewing applications as they come in and may interview exceptional candidates sooner. 🚀