Key Responsibilities:

• Act as the primary contact for B2B customers, managing queries related to orders, deliveries, product availability, and account support.

• Accurately process and monitor customer orders, ensuring timely fulfillment and communication.

• Collaborate with internal teams (Sales, Logistics, Finance, Technical Support) to resolve customer issues and ensure service excellence.

• Maintain a strong understanding of our automotive product portfolio and service offerings.

• Track and follow up on backorders, returns, and warranty claims.

• Identify and suggest improvements to enhance customer experience and operational efficiency.

• Maintain accurate records of customer interactions and transactions using CRM tools.

• Prepare reports and insights on customer service performance and trends.

Qualifications & Experience:

• Previous experience in a customer service or sales support role within a B2B environment.

• Experience in the automotive industry is preferred

• Strong working knowledge of CRM (SAP preferred) systems and Microsoft Office Suite.

• Fluent English – both written and verbal communication is essential.

• Strong proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data analysis)

• Excellent interpersonal and problem-solving skills.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• A team player with a proactive and professional approach.

Your Background:

• Solid knowledge of accounting standards

• Relevant experience min. 3 years

• Very good knowledge of English

• Working knowledge of MS Office (Excel), SAP

• Interpersonal and communication skills

• Independence, time management, curiosity

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Private health care (Signal Iduna) and Life insurance for you and your beloved ones

• Well-Being Program that includes regular webinars, workshops, and networking events

• Access to sports groups and Multisport card

• Hybrid work (min. 47 days/yr of remote work, flexible working hours)

• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)

​ Apply today, and together let’s change tomorrow!