Job Description

Customer Service Specialist

Candidate must reside within 60 miles of Plymouth, WI

OUR STORY

Carbliss is a brand of SNFood & Beverage which is a family-owned and operated Ready to Drink Cocktail who stands for quality, excellence & innovation. We hire exceptional people who will lead & make learning part of their own career journey. From distribution to marketing, from sales to service, inspiration and motivation is at the core of what we do! An entrepreneurial spirit and ability to change directions quickly is a must.

OUR BENEFITS

At Carbliss, we believe in rewarding our team with more than just a paycheck. When you join us, you'll enjoy a comprehensive and people-first benefits package designed to support your well-being, career, and lifestyle:

• Medical, Dental, and Vision
• 401(k) Retirement Plan (Immediate 4% Employer Match)
• Health Savings Account (HSA)
• Life Insurance (100% Company-Paid)
• Short- and Long-Term Disability Insurance (100% Company-Paid)
• 6 Weeks Paid Maternity & Paternity Leave
• Competitive Salary + Bonus
• Paid Time Off (PTO) + 9 Paid Holidays (Veterans receive Veterans Day off as a bonus)
• Birthday Off to Celebrate You!
• All-Inclusive Annual Trip for Two
• Company-branded apparel allowance
• Employee Discount and Perks Program

WHAT YOU GET TO DO

• Develop an advanced understanding of beverage manufacturing and distribution process.
• Ensure prompt correspondence to all forms of consumer communications.
• Reconcile wholesale distributor defective product claims.
• Issue product reimbursement to consumers as necessary.
• Work closely with internal Operations Team, co-packers, and warehouses to resolve issues impacting customer satisfaction.
• Compile complaint data and share trends with internal staff.
• Maintain monthly scorecard data for each Contract Manufacturer
• Identify sources of product defects and participate in root cause identification and corrective actions.
• Participate in the validation of Supplier Corrective Action Requests (SCARs).
• Be the first interaction with any telephone, email and online customer inquiries.

WHAT WE EXPECT FROM YOU

• Two years of experience in a role that is directly responsible for consumer satisfaction.
• Previous experience working directly with product consumers is preferred.
• Previous experience using JotForm or other Quality Assurance software is preferred.
• Valid driver's license, insurance, and satisfactory driving record required.
• Impeccable written communication skills.
• Willingness to grow and take on new responsibilities as needed.
• This position requires reliable transportation and the ability to travel up to 15% of the time.

WHAT WE VALUE

• Team members who are Hungry, Humble, and Smart
  • You take initiative, value teamwork over ego, and work with emotional intelligence
• An Entrepreneurial Mindset
  • You thrive in a fast-paced, high-growth environment and embrace change with agility
• Team-First Mentality
  • You support your teammates, celebrate wins together, and step in when needed
• Accountability & Integrity
  • You own your work, follow through on commitments, and do the right thing even when no one's watching
• Results-Driven Approach
  • You're goal-oriented, focused, and motivated by performance and progress
• Problem Solvers Welcome
  • You bring solutions, not just problems, and you look for ways to improve
• Strong Communicators
  • You actively listen and speak with clarity and respect to build trust with customers, teammates, and partners

Applicants currently employed by Carbliss wholesalers or distributors must obtain written approval from their employer to be considered for this position.

This full-time, 40-hour per week role is Monday through Friday and offers a flexible hybrid schedule, with two days working from home and three days working in the office each week.

SNFood & Beverage is proud to be an Equal Employment Opportunity Employer. SNFood & Beverage complies with all applicable laws prohibiting discrimination based on race, color, religion, sex (including gender, pregnancy, childbirth, and other pregnancy-related conditions), sexual orientation, age, national origin, physical or mental disability, citizenship, genetic information, veteran status, and any other basis protected by federal, state, or local laws.

Applicants have rights under Federal Employment Laws

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

SNFood & Beverage, LLC. participates in the E-Verify Program

E-Verify Notice (English/Spanish)

Know Your Right to Work (English/Spanish)

Final candidates will be required to complete a criminal background check, consistent with applicable law. We consider all qualified applicants with criminal histories in accordance with applicable federal, state, and local laws, including fair chance and ban-the-box requirements. Where required, we conduct individualized assessments of criminal convictions and provide appropriate notices before taking any adverse employment action.