Job Description

Requistion ID 83484

Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds’ leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world’s most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.

OF POSITION:

We are looking for a dedicated and proactive Customer Service Specialist to join Wellspect HealthCare team in Dentsply Sirona Korea. This role is focused on maximizing customer satisfaction, product adherence, and overall retention. The ideal candidate will be responsible for direct engagement with end-users as well as coordinating with our distributor partners CS teams to ensure the highest level of service quality.

덴츠플라이시로나 코리아의 웰스펙트 헬스케어팀에 합류할 헌신적이고 주도적인 고객 서비스(CS) 담당자를 모십니다. 본 직무는 고객 만족도, 제품 순응도 및 전반적인 고객 유지율 극대화에 중점을 둡니다. 이상적인 후보자는 최고 수준의 서비스 품질을 보장하기 위해 엔드유저와의 직접적인 소통은 물론 대리점 파트너의 CS 팀과의 협업을 담당하게 됩니다.

DUTIES & RESPONSIBILITIES:

Order Operations & Customer Service

• Work closely with Sales Team and Distributors to process daily sales orders and weekly backorders for stock allocations

• End-User Retention & Adherence Management: Proactively conduct inbound and outboundcalls and messaging to end-users to support product adherence and maximize long-term

customer retention.

• Distributor CS Management: Educate, train, and manage Customer Service representatives

at our distributor partners to ensure their service aligns with Wellspect's standards.

• Order Processing: Accurately receive and input distributor purchase orders into the

internal system in a timely manner.

• 엔드유저 리텐션 및 순응도(Adherence) 관리: 제품 순응도를 지원하고 장기적인 고객 유지율을 극대화하기 위해 엔드유저 대상 인바운드/아웃바운드 콜 및 메시지 전송을 선제적으로 수행
• 대리점 CS 관리: 파트너 대리점의 고객 서비스 담당자가 웰스펙트의 표준에 맞게 서비스할 수 있도록 교육, 훈련 및 관리
• 주문 처리: 대리점의 발주 주문을 적시에 정확하게 접수하고 내부 시스템에 입력

Internal Team Support

• When requested, undertake system review / testing and make changes to system/data.
• Work as part of a team, providing back up and coverage and sharing responsibility across the Dentsply Sirona business for the completion of tasks as required.
• Provide prompt response and support to sales team on supply updates
• Coordinate with QA/RA and Sales for recovery plan when there are quality issues.
• Acceptance coordination for any ad-hoc tasks assigned.
• 고객 불만 처리: 불만 사항 접수 및 처리, 지역 불만 처리 코디네이터 및/또는 국내 QARA 팀과 긴밀히 협력
• 영업 지원: 영업 팀과 긴밀히 협력하여 엔드유저 불만 사항 해결
• 내부 팀 지원: 요청 시 시스템 검토/테스트를 수행하고 시스템/데이터 변경 작업 지원. 팀의 일원으로서 필요시 업무 백업 및 커버리지를 제공하고 덴츠플라이시로나 비즈니스 전반에 걸쳐 요구되는 업무 완수를 위해 책임 공유

Regional Support

• Provide online/offline support to regional offices whenever needed.
• 필요 시, 지역 사무소(지사)에 온·오프라인 지원을 제공함.

Product and Function Knowledge

• Ensure ongoing functional, procedural and product knowledge is up to date, via self-directed learning, proactive and effective involvement in training and development, and market research.
• 자기주도 학습, 교육 개발에 대한 주도적이고 효과적인 참여, 시장 조사를 통해 기능, 절차, 제품 관련 지식을 지속적으로 최신 상태로 유지함.

Qualifications

• Professional with a strong passion for customer service, preferably with an interest in the healthcare or medical device industry.
• Excellent verbal and written communication skills, with a focus on empathetic and professional customer interaction.
• Ability to confidently handle in/outbound calls with a problem-solving mindset.
• Detail-oriented with strong data entry skills for accurate order processing.
• Proactive attitude and ability to collaborate effectively with both internal teams and external partners.
• Proficient in Microsoft Office suite.
• 고객 서비스 전문가
• 공감 능력을 바탕으로 한 전문적인 고객 소통 능력을 갖추고, 구두 및 서면 커뮤니케이션 스킬이 뛰어난 분
• 문제 해결 마인드를 가지고 인바운드 및 아웃바운드 콜을 자신 있게 처리할 수 있는 능력
• 정확한 주문 처리를 위한 꼼꼼함과 우수한 데이터 입력 능력
• 주도적인 태도 및 내부 팀/외부 파트너와 효과적으로 협업할 수 있는 능력
• MS Office(엑셀, 워드, 파워포인트 등) 프로그램 활용이 능통

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.

If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com Please be sure to include “Accommodation Request” in the subject.

For California (USA) Residents:

We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).

The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).

For additional details and questions, contact us at careers@dentsplysirona.com