Job Description

Vertical Raise, a subsidiary of Arbiter, is the nation’s leading digital fundraising platform, empowering high school athletic teams, performing arts programs, and youth organizations to raise the resources they need for a successful season. We are currently seeking a Customer Service Specialist to join our fast-growing, mission-driven team.

About the Role
As a Customer Service Specialist, you’ll be the first point of contact for our coaches, donors, and internal team members. Your work directly supports youth programs across the country and helps ensure every campaign runs smoothly. If you thrive in a dynamic environment, love solving problems, and enjoy building relationships through great communication, this role is for you. This position is located in Coeur d'Alene, ID and is in-office full time.

What You’ll Do

• Deliver exceptional customer support by phone and email to donors, coaches, and program leaders.
• Assist with onboarding new reps and campaigns, helping them get set up for success.
• Manage lead routing and ensure seamless communication between departments.
• Troubleshoot issues with a solutions-first mindset.
• Prepare, track, and maintain accurate reports and documentation.
• Utilize Excel, Outlook, and internal systems with accuracy and efficiency.

What We’re Looking For

• A confident, friendly communicator who shines over the phone and in writing.
• Someone passionate about supporting schools, teams, and youth organizations.
• Highly organized individual who can manage multiple priorities with ease.
• Proficiency with Microsoft Excel, Outlook, and standard office software.
• Strong attention to detail and the ability to work quickly without sacrificing accuracy.
• A proactive problem-solver who enjoys helping people and improving processes.

Requirements

• 1-3 years experience with inbound customer call center other customer service role.
• Ability to quickly learn a complex software application and help users with questions
• Strong written and verbal communication skills
• Basic knowledge of major internet browsers and proficiency with Microsoft Excel and Word
• Ability to type at least 35 words per minute.
• Cellphone or personal device to receive MFA (multi-factor authentication) texts or calls.
• Have an internet connection that’s adequate for their job, a minimum of 10Mbps down.