This role is accountable for accurately processing customer orders in the ERP system and ensuring timely shipment in line with customer requirements. It involves managing all aspects of order administration and maintaining effective communication with both internal stakeholders and external customers.
Confirm customer orders received via fax, e-mail, or phone and enter sales orders into the ERP system.
Issue shipping instructions to the 3PL and ensure orders are shipped accurately and on schedule.
Communicate with customers regarding order confirmations, status updates, and any issues that arise during the order cycle.
Handle customer phone inquiries professionally and provide information such as stock availability, lead times, expiration dates, lot numbers, and other product‑related questions.
Process customer complaints in accordance with internal procedures to ensure proper resolution.
Collaborate with Sales, Marketing, Service, RAQA, and other internal departments to enhance customer satisfaction.
Serve as an internal point of contact for Sales and customer-related matters, ensuring effective communication across teams.
Perform other related duties to support the Commercial team and other internal groups as needed.
Knowledge, Skills and Abilities:
Self-motivated, responsible, and able to work independently while effectively solving problems.
Results-oriented with a proactive mindset.
Strong team player with excellent communication skills and the ability to build strong cross-functional relationships.
Ability to collaborate effectively across multiple departments.
Excellent written and verbal communication skills in both Japanese and English.
Strong multitasking skills, with the ability to manage shifting priorities and deadlines while maintaining attention to detail.
Proficiency in Excel, Word, PowerPoint, and ERP systems.
Experience with Microsoft Dynamics 365 is a plus.
Experience:
Education:
CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical. CooperVision is a trusted leader in the contact lens industry, helping to improve the way people see each day. CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most. Headquartered in San Ramon, CA, CooperCompanies has a workforce of more than 15,000, sells products in over 130 countries, and positively impacts over fifty million lives each year. For more information, please visit www.coopercos.com.
CooperCompanies is dedicated to investing in innovation to create a better future for our customers, patients and stakeholders.
+ Global presence with products in more than 100 countries
+ A Fast Company Best Workplace for Innovators
+ Inspiring Workplace winner, North America and Global Top 100
+ Dedicated to meeting evolving health care needs
+ Committed to health and wellness
+ Passionate about supporting communities where we live and work
Our company is driven by our incredible people, who are driven by the vision of a greater tomorrow. Inspired by those we partner with, we work together to help people experience life's beautiful moments and enhance the well-being of individuals and communities around the world.
For more information please visit coopercos.com
