Join J. J. Keller as we help employers protect people and the businesses they run. With more than 7 million employers in this country, the need for our safety and compliance solutions is always growing. We have a highly supportive, ethical and remote-friendly culture, with the majority of our associates working from home.

J. J. Keller has an opening in our Managed Services department for a Customer Service Representative This department is comprised of fleet and regulatory compliance experts who clients rely on to off-load the time consuming / complex tasks of managing driver safety and vehicle compliance. Our internal team of almost 600 compliance associates perform work to ensure our clients stay up-to-date on various regulatory requirements.

In this Customer Service Specialist role, you will be responsible for answering calls from our clients and assisting them with obtaining trip permits in a timely and accurate manner.

Why J. J. Keller?

• $23.50/hr.
• 17 days of PTO + 8 Paid Company Holidays + 1 Paid Floating Holiday
• Annual Reviews + Merit Increases + Quarterly Bonus Program
• New Hire On-the-Job Training
• Career Growth Opportunities
• Medical + Dental + Vision Insurance
• 401(k) with Employer Match + Company-funded Profit Sharing

Job Responsibilities

• Serves as the primary interface with clients to determine trip permit requirements, to include such tasks as:
  • Maintaining an open line of communication via phone, e-mail, fax, and correspondence
  • Educating clients on regulatory requirements, providing interpretations and best practices
  • Determining clients' needs and how J. J. Keller can best serve those needs
• Initiates and maintains work orders to ensure proper permits are being secured.
• Monitors completion of permits and provides feedback to clients as necessary.
• Secures temporary permits (fuel/trips, oversize/overweight, annual and regional) for clients in an accurate and timely manner. Validates accuracy of permits and distributes to clients.
• Maintains appropriate documentation, such as client profile, call notes, state fees to be charged to clients, charges applied to corporate credit card and escrow funds, work order information, etc.
• Assists with resolving issues related to permits, client service, invoicing and payments.
• Maintains expertise pertaining to applicable local, state and federal regulations in order to provide education and clarification to clients.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.

Qualifications

Experience:

• 3+ years of experience in customer service environment, with 1+ years being in a call center.

Education:

• High School Graduate or General Education Degree (GED).

Other Skills/Qualifications:

• Must be proficient in the use of a PC and MS Office Suite, including intermediate functions.
• Commitment to providing outstanding client service.
• Excellent verbal and written communication skills.
• Strong organizational, problem solving, and analysis skills.
• Ability to work in a fast-paced, deadline driven environment.
• Knowledge of applicable regulations preferred.
• Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.
  

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.