Job Description

We are looking for an experienced Customer Service Specialist to join our busy and dynamic Electronic Security team in Townsville.

About us

At Chubb Fire & Security Australia, our unwavering mission is to safeguard lives and properties through our comprehensive fire safety and security solutions. We are driven by a steadfast commitment to PROTECT PEOPLE FIRST, ensuring their well-being is at the forefront of everything we do. Our enduring purpose extends beyond mere products and services; we strive to BUILD GREAT LEADERS, who will shape the future of our industry. As a renowned industry leader and a proud member of the API Fire and Security group of companies, we leverage our collective expertise and resources to deliver innovative solutions that redefine the boundaries of safety and security.

About the Role

We are currently seeking an energetic and experienced Customer Service Specialist to join our Electronic Security Townsville team, reporting to the Regional Manager Electronic Security, Far North QLD. This role will be responsible for the administration of 3 branches – Townsville, Cairns and Rockhampton.

Duties and Responsibilities include but are not limited to:

• Coordinate between the administration, planning and field teams to prioritise and attend to business and client needs.
• Assist management team with gathering information and reports and liaising with clients.
• Assist management with streamlining process and procedures to maximise efficiency.
• Fleet management – service and scheduling.
• Help coordinate scheduling with supervisors.
• Coordinate accommodation needs and requirements.
• Coordinate staff medical requirements.
• Complete invoicing for customers where required.
• Manage and work through discrepancies with key internal and external customers to provide resolutions to problems.
• Answering phone calls and business emails.
• Processing stock movements, stocktakes , stock control
• Assist with a wide support team in delivering business functions to properly serve client expectations.
• Performing support administration functions in a timely and efficient manner to meet the expectations of the business.
• Ensuring records are professionally managed and the branch complies with company audit requirements.

About You

• 2+ years’ experience in Administration or experience working in a similar role with strong focus on administration functions.
• Ability to obtain and maintain a Forklift licence
• Australian Citizen or Permanent Resident
• Strong attention to detail
• Exceptional communication skills.
• Proficient time management and organisation skills.
• Proficiency in Microsoft Office programs, such as Outlook, Word and Excel.
• Previous experience using Pronto is desirable.
• Previous experience with customer portals
• Previous experience conducting site inductions is desirable
• Ability to collate and analyse data to support dispute resolution process with clients.
• Ability to problem solve and improve processes.
• Committed to ongoing learning and development.
• Self-motivated and the ability to work independently and autonomously.

What we will offer you:

• Competitive remuneration package
• Supportive team structure with all training provided.
• Planning and support for progression towards any role within Chubb
• Working for a global organisation which brings job stability and where you are treated like family.
• Access to Chubb People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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