Perfetti Van Melle

Customer Service Specialist

Perfetti Van Melle  •  Onsite  •  22 days ago
Expired
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Job Description

Customer Service Specialist

We are currently looking for a Customer Service Specialist in Prague.

Complete processing of sales orders, ensuring their correct and timely settlement, including invoice issue and resolution of complaints. Daily communication with internal and external customers as well as logistic service provider.

What you will be accountable for:

  • Responsible for processing the sales orders, checks their formal correctness, and enters them completely and on time into the information system.
  • Reports discrepancies in sales order-flow to Logistics Manager. After consultation, takes corrected measures if needed.
  • Submits the shipping orders to the logistics provider.
  • Executes the information on the delivery of the shipment to the clients and issues the invoices.
  • Handles customer complaints while ensuring compliance with internal rules. Provides correct information to customer about solutions and actions taken.
  • Provides administrative support to the sales team.
  • Prepares KPI’s data related to local markets distribution for Logistics Manager on a monthly basis.
  • Back-up for other Customer Service Specialist in case of absence.

OUR PERFECT CANDIDATE

  • Analytical & problem-solving mindset
  • Stakeholder management – pro-customer orientation
  • Excellent communication skills
  • Appropriate attention to details
  • Accuracy and patience
  • Ability to prioritize and meet deadlines
  • Situational Adaptability – adapting approach in real time to match shifting demands and ad-hoc situations
  • Drives results to meet commitments
  • Effective team player
  • fluent in Czech/Slovak and good knowledge of English
  • Accounting principles – understanding of basics
  • knowledge of SAP S4 is advantage
  • intermediate level of MS Office usage
  • ERP systems

WE OFFER

As part of our mission, we aim to create a fulfilling workplace for all team members; this is built on trust, mutual respect, and an appreciation of everyone’s individuality and diversity. In addition, we want you to enjoy the flexible and open working environment we have. You will be eligible to participate in our company bonus scheme, a company contribution to the pension plan, 25 days annual leave (based on a full-time contract), 5 days of sick days and lots more.

Perfetti Van Melle

About Perfetti Van Melle

Perfetti Van Melle is a privately owned company, producing and distributing candies and chewing gums in more than 150 countries worldwide.

Employing over 17.000 people and operating 37 companies throughout the world, Perfetti Van Melle has a true global reach: it is present in the Asia Pacific Region, Europe, Middle East, Africa and the Americas

The industrial adventure of Perfetti Van Melle began many years ago, but it was in March 2001 that the current Group was set up through the merger of Perfetti Spa and Van Melle N.V. In July 2006 the Group acquired the Spanish company Chupa Chups S.A., famous all over the world for its lollypops.

Our brands convey the passion we have for our products. We continuously explore new ways of doing things and innovative ideas that will inspire and delight our consumers worldwide. Our global brands Mentos, Chupa Chups, Alpenliebe gratify, refresh, inspire consumers of all ages around the globe. Other brands are extremely popular in regional markets with innovative tastes that match local preferences.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
SCHIPHOL OOST, NL
Year Founded
2001
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