Job Description

At Dr Reddy's "Good Health Can't Wait"

Dr. Reddy’s in Spain is part of an established 40year pharma company with global success. Our team in Spain, based in Barcelona, is a trusted partner in the hospital sector, offering a diversified portfolio that includes oncology, antiviral, antiinfective, antihypertensive, antithrombotic, and immunosuppressive drugs. This is an exciting time to join an established, enthusiastic, experienced, innovative, growing team with a robust pipeline and expected to deliver multiple successful commercial product launches in the next 5 years. Passionate about people and transformative medicines? Deeply motivated by delivering good health. Come build our team together!

Diversity, Equity & Inclusion

At Dr Reddy’s, we are deeply committed to building a diverse, equitable and inclusive workplace where everyone belongs and is valued for their contributions to the team. We are most interested in finding the best candidate for the role and are open to exploring candidates with a less traditional background.

We are seeking a Customer Service specialist who will be a liaison, provide product/services information, answer to questions, and resolve any emerging problems that our customer/providers accounts might face with accuracy and efficiency.

Key Responsibilities:

• Manage incoming mails and phone calls
• Generate sales leads/opportunities according customer feedback
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with stakeholders through open and interactive communication
• Provide/deliver to whom may concern accurate, valid and complete information by using the right methods/tools
• Handle customer complaints/requests/doubts, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Be aware of company policies on human rights, equal opportunities, data protection, and health and safety, and to comply with the legislation and standards of `good practice`.
• Record Customer Orders on SAP and follow up of the order until it is delivered to customer/patient. Ensure all process is done in time and in a good manner.
• •Act proactively to find out any issue to solve it in advance

Qualifications

Educational qualification: Degree in any discipline

Minimum work experience

• Minimum of 3 years of experience

Skills & attributes:

• Proven customer support experience in Pharma industry
• Experience dealing with end users/patients
• Strong phone contact handling skills and active listening
• Familiarity with CRM/SAP/Windows systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent written and communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High integrity with respect to maintenance of proprietary and confidential information
• Languages: Spanish (mother tongue) & English advanced level

Additional Information

Benefits Offered

At Dr Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.

The benefits you will enjoy at Dr Reddy’s are on par with the best industry standards.

Our Work Culture

Ask any employee at Dr Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.