Job Description

Job Title:

Customer Service SpecialistJoin a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.

Customer Service Specialist

100% Work From Home | Permanent Full-Time

Comfortable with people. At ease with money. Monday to Friday, from home.

This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.

If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.

You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

The Details

• 💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
• 🏠 100% permanent Work From Home
• 📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
• 🖥️ Equipment provided ( Melbourne CBD collection required)
• 📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted

What You Bring

• Professional experience in a role where accuracy, compliance, or financial concepts mattered
• Comfort working within scripted, process-driven environments
• A solid grasp of financial concepts - numbers shouldn’t faze you
• Strong communication, composure, and attention to detail
• Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace

Requirements

Australian Citizenship required | Within 50km of Melbourne CBD | Police and Government Security checks

Why Concentrix

Concentrix is a global leader in customer experience with long-standing client partnerships. This isn’t just a stable role - it’s work that makes a real difference. Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.

• 💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities
• 📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
• ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
• 🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them
• 🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued
• 🚀 Confident from day one with thorough onboarding and support that keeps going

If structure is your strength and finance is your language - apply now.

*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.

Location:

AUS Work-at-Home Victoria

Language Requirements:

Time Type:

Full time