AI Success™

Job Description

Location Hybrid – Minneapolis-St Paul Metro Area, with regular in-office work required (office is located in St Paul)
Application Deadline Open until filled
Anticipated Start Date May 2026

The Customer Service Specialist serves as a frontline ambassador for Pheasants Forever and Quail Forever, delivering high-quality service to members, donors, chapter volunteers, and supporters. This role is responsible for responding to inbound phone and email inquiries, resolving membership-related issues, and ensuring accurate, timely updates within the organization’s CRM system.

This position plays a key role in creating a positive and consistent member experience by providing clear communication, accurate support, and dependable follow-through while supporting the day-to-day operations of the Membership & Annual Giving team.

Primary Responsibilities
Customer Service & Member Support

Provide timely, professional support via phone and email to members, donors, supporters, chapter volunteers, and internal partners.
Respond to member and donor inquiries, including profile updates, order issues, AutoPay questions, cancellations, and account support.
Support AutoPay and other recurring giving programs by processing payment updates and renewals and resolving related issues.
Conduct outbound follow-up as needed to resolve inquiries, benefit questions, and fulfillment issues.

Systems & Data Support

Maintain accurate member and donor records in Microsoft Dynamics 365 (CRM) system to ensure data integrity and continuity of service.
Use CRM and other tools to research and resolve requests and document outcomes.
Identify recurring service trends and share feedback with supervisors to support process improvements and workflow updates.

Fulfillment & Operational Support

Follow established workflows and use templates and knowledge resources to deliver consistent service and reduce rework.
Support the Membership & Annual Giving team with periodic operational tasks and special projects as assigned.
Resolve Elite and other premium membership benefit or fulfillment needs by providing status updates, coordinating with internal teams or vendors, and closing items promptly.

Events & Organizational Support

Provide customer service support at select national events, including staffing membership booths and assisting event attendees as needed.
Provide additional coverage during peak periods (e.g., campaigns, website changes, seasonal volume) to maintain service levels and response times.
Collaborate with team members and internal partners to support department priorities and organizational initiatives.

Required Qualifications

High school diploma or equivalent required; post-secondary coursework or degree preferred.
Minimum of 3 years of experience in customer service, member services, call center, or support-related role.
Strong communication skills with the ability to engage with diverse audiences.
Comfort working with databases or CRM systems and ability to learn new tools and processes quickly.
Strong attention to detail, organization, and follow-through.
Ability to manage multiple tasks and maintain service quality in a fast-paced environment.

Preferred Qualifications

Interest in conservation, wildlife, or mission-driven organizations.
Experience working in a nonprofit, membership-based, or customer-facing organization.
Familiarity with Microsoft Dynamics 365 CRM systems or comparable system

Salary Salary range of $45,000-$55,000 + benefits (see our benefits summary at www.pheasantsforever.org/jobs). Commensurate with qualifications and experience.

To Apply Please combine a cover letter, resume, and three (3) references into a single Word document or PDF before uploading as part of your application on our recruitment website.
Pheasants Forever, Inc and Quail Forever is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.

About Pheasants Forever and Quail Forever

Pheasants Forever and Quail Forever make up the nation's largest nonprofit organization dedicated to upland habitat conservation. This community of more than 500,000 members, supporters and partners is dedicated to the protection of our uplands through habitat improvement, public access, education and advocacy. A network of 754 local chapters spread across North America determine how 100 percent of their locally raised funds are spent — the only national conservation organization that operates through this grassroots structure. Since its creation in 1982, “The Habitat Organization” has dedicated more than $1 billion to 580,000 habitat projects benefiting 28.8 million acres.

At the heart of Pheasants Forever is the unique grassroots system of fundraising and project development that allows members to see the direct result of their contributions. Pheasants Forever and its quail division, Quail Forever, empower county and local chapters with the responsibility to determine how 100 percent of their locally raised conservation funds will be spent - the only national conservation organization that operates through this truly grassroots structure. As a result, chapter volunteers are able to see the fruits of their efforts locally, while belonging to a larger national organization with a voice on federal and state conservation policy.

Industry

Consulting & Advisory

Company Size

201-500 employees

Headquarters

St. Paul, MN

Year Founded

1982

Website

pheasantsforever.org

Social Media