Perfetti Van Melle

Customer Service Specialist

Perfetti Van Melle  •  Lainate, IT (Onsite)  •  1 month ago
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Job Description

Main Purpose of the Role

Our colleagues in the Customer Service team of the European Plan & Deliver CoE are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.

Serves as the key point of contact for all PVM in Europe, ensuring timely and accurate replenishment and delivery in line with service expectations. Supports the end-to-end fulfillment process for branch replenishment orders, ensuring strong relationships with internal and external stakeholders.

Your core responsibilities at a glance:

  • Manage branch and co-manufacturer orders from entry to delivery, ensuring accuracy and on-time fulfillment.
  • Act as the main contact for branches and co-manufactures on order status, delivery updates, and issue resolution.
  • Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
  • Proactively address and resolve service issues, delivery discrepancies, and complaints.
  • Maintain master data and ensure compliance with colleague requirements and internal policies.
  • Support continuous improvement initiatives to enhance customer experience.
  • Document processes and maintain accurate records in ERP and CRM systems

Required:

  • Bachelor’s degree or equivalent working experience in Customer Service, Logistics, or Supply Chain.
  • 3+ years of experience in FMCG industry
  • Proficiency in English
  • ERP systems (SAP)
  • CRM tools
  • MS Office
  • Understanding of order-to-cash and logistics processes.
  • Familiarity with supply chain operations and service KPIs.
  • Experience in a B2B environment.

At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.

Ready to shape the future of sweets? Apply now and help us create even more sweet moments.

Perfetti Van Melle

About Perfetti Van Melle

Perfetti Van Melle is a privately owned company, producing and distributing candies and chewing gums in more than 150 countries worldwide.

Employing over 17.000 people and operating 37 companies throughout the world, Perfetti Van Melle has a true global reach: it is present in the Asia Pacific Region, Europe, Middle East, Africa and the Americas

The industrial adventure of Perfetti Van Melle began many years ago, but it was in March 2001 that the current Group was set up through the merger of Perfetti Spa and Van Melle N.V. In July 2006 the Group acquired the Spanish company Chupa Chups S.A., famous all over the world for its lollypops.

Our brands convey the passion we have for our products. We continuously explore new ways of doing things and innovative ideas that will inspire and delight our consumers worldwide. Our global brands Mentos, Chupa Chups, Alpenliebe gratify, refresh, inspire consumers of all ages around the globe. Other brands are extremely popular in regional markets with innovative tastes that match local preferences.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
SCHIPHOL OOST, NL
Year Founded
2001
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