Job Description

As a Customer Service Specialist (m/f/d) at Nova, you take on a key role in ensuring an outstanding experience for our customers. You are the main point of contact for inquiries, manage customer‑related processes, and make sure that all requests are handled efficiently, on time, and with the highest level of quality.

With your strong communication skills and service‑oriented mindset, you coordinate internal stakeholders, support the resolution of technical or procedural questions, and ensure smooth communication throughout the entire customer journey. By understanding customer needs and proactively offering solutions, you help strengthen long‑term relationships and contribute to continuous improvement in our service operations.

Join our team now!

Role Responsibilities

• Ensure accurate entry and processing of business transactions in the ERP system from offer to invoice.
• Independently manage and support an assigned customer portfolio across both service and sales functions.
• Monitor and uphold all required delivery deadlines to guarantee timely fulfillment.
• Adhere to all relevant regulations in goods trading, with particular emphasis on foreign trade and export requirements.
• Serve as a reliable point of contact, ensuring smooth communication and high customer satisfaction throughout the entire order process.

Requirements

• Completed commercial training with a solid basic understanding of commercial processes
• Experience in foreign trade, especially in export procedures
• Confident use of Microsoft Office and general systems/technical understanding
• Experience with ERP systems and, ideally, handling Letters of Credit (LC)
• Previous work experience in a similar customer service or order processing role

Our Benefits

• We offer you financial security with a market‑competitive salary that is reviewed annually. In addition, you benefit from numerous perks that complete your overall package.
• Every month, you receive €100 tax‑free that you can use flexibly through our benefits platform.
• We provide a hybrid work model with flexible hours and the option to work remotely from any EU country for up to 20 days per year.
• Innovation, creativity and personal responsibility are not just buzzwords for us—they are part of everyday life.
• Your health comes first, with ergonomic workstations, subsidies for computer glasses and participation in the JobRad bike‑leasing program.
• Receive up to €110 per month in childcare support for preschool‑aged children.
• Enjoy free daily breakfast, fresh fruit, coffee, tea and water, as well as subsidized lunch.
• You can also look forward to additional gifts to celebrate your birthday and other special occasions.
• Experience a warm, family‑like work environment with regular team events that are not only fun, but also strengthen our bond.
• Make use of our in‑house learning platform and tailored training programs to support both your professional and personal development.