Job Description

We are seeking a Customer Service Specialist to join our client's team in Kuala Lumpur, Malaysia. This role requires fluency in both Mandarin and English (spoken and written), as you will play a critical role in ensuring a seamless customer experience within the travel industry, handling inquiries, resolving issues, and delivering top-notch service.

Key Responsibilities:

• Provide exceptional customer support, ensuring customer satisfaction and maintaining phone etiquette standards.
• Handle and resolve customer complaints, offering effective solutions to enhance the customer experience.
• Communicate clearly and efficiently in Mandarin and English, both verbally and in writing.
• Work closely with customers to resolve issues and address inquiries, contributing to a smooth and enjoyable travel experience.
• Accurately manage and record customer interactions, ensuring attention to detail and efficient multitasking.
• Support shift work, including weekends, to meet customer demands.

Key Qualifications:

• Min. 1+ years of experience in customer service, support, or customer experience roles.
• Strong problem-solving and communication skills.
• Demonstrate ability to maintain a professional and friendly demeanor when handling customer interactions.
• Proficiency in Mandarin and English is required. Additional language skills are a plus.
• Prior experience in the travel or hospitality industry is an advantage.
• Ability to manage customer inquiries through multiple channels (phone, email, chat).
• Flexible to work shifts (including weekends) based on business needs.

If you're passionate about travel and thrive in a customer-facing role, we'd love to hear from you!