Syngenta is one of the world’s leading agriculture companies. Our ambition is to help safely feed the world while taking care of the planet. We aim to improve the sustainability, quality and safety of agriculture with world class science and innovative crop solutions. Our technologies enable millions of farmers around the world to make better use of limited agricultural resources. Syngenta is part of Syngenta Group with 53,000 people in more than 100 countries and is working to transform how crops are grown. Through partnerships, collaboration and The Good Growth Plan we are committed to accelerating innovation for farmers and nature, striving for carbon neutral agriculture, helping people stay safe and healthy and partnering for impact. To learn more visit www.syngenta.com and www.goodgrowthplan.com. Follow us on Twitter at www.twitter.com/Syngenta.
Syngenta is an Equal Opportunity Employer committed to diversity and inclusion.
We are seeking a dynamic Customer Service Officer to serve as the primary contact for our Northwest Africa customers. This role bridges customer needs with our supply and sales operations to deliver exceptional service levels.
---
KEY RESPONSIBILITIES
**Customer Management**
• Act as main point of contact for Northwest Africa customers
• Coordinate between Supply Chain and Sales teams to meet service level targets
• Manage commercial and sample orders with complete documentation
• Provide weekly order status updates (high season) and monthly reports (normal season)
• Participate on meeting & events with the sales team.
**Supply Chain Coordination**
• Oversee order delivery planning and execution
• Manage MDM (Master Data Management) for materials and customers
• Support local supply chain team in daily operations
• Collaborate with CU Customer Services to ensure seed availability per sales plans
**Financial Coordination**
• Share monthly Customer Statement of Accounts with TSR / Customer for timely payments.
• Coordinate with Finance on customer follow-up (ARM, taxes)
• Ensure proper documentation filing and stakeholder distribution
**Performance & Compliance**
• Prepare monthly KPIs: Lost sales, Order status, Complaint tracking, Leadtime management.
• Manage complaint process according to Syngenta standards
• Maintain clear processes for all stakeholders (commercial and samples)
• Inform stakeholders proactively to enable timely decision-making
REQUIRED QUALIFICATIONS
**Education & Knowledge**
• Relevant Customer Service qualification
• Comprehensive knowledge of Supply Chain processes
**Skills**
• Strong customer orientation with multilingual communication abilities
• Excellent liaison skills across business functions
• Proactive, initiative-driven team player
• Ability to work under pressure and adapt quickly
• Proficient in Microsoft Office Suite
**Experience**
• Proven experience interacting with general management across business units
• Agri-Business industry experience is a plus
WHAT WE OFFER
• Opportunity to work with a global leader in agriculture
• Dynamic, multicultural work environment
• Professional development and growth opportunities
• Competitive compensation package
Syngenta is one of the world’s leading agriculture companies. Our ambition is to help safely feed the world while taking care of the planet. We aim to improve the sustainability, quality and safety of agriculture with world class science and innovative crop solutions. Our technologies enable millions of farmers around the world to make better use of limited agricultural resources. Syngenta is part of Syngenta Group with 53,000 people in more than 100 countries and is working to transform how crops are grown. Through partnerships, collaboration and The Good Growth Plan we are committed to accelerating innovation for farmers and nature, striving for carbon neutral agriculture, helping people stay safe and healthy and partnering for impact. To learn more visit www.syngenta.com and www.goodgrowthplan.com. Follow us on Twitter at www.twitter.com/Syngenta.
